easyMultiple ChoiceObjective-mapped
FC0-U71 Practice Question: A help desk technician receives a ticket that a…
A help desk technician receives a ticket that a user cannot access a shared folder. The technician verifies the network cable is connected and the user can ping the server. What should the technician check next?
⚠ Common exam trap
Watch out — candidates often assume network connectivity issues (DNS, gateway, or physical layer) are the cause of shared folder access problems, but the ability to ping the server isolates the issue to higher-layer permissions or authentication.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the permissions on the shared folder
Since the user can ping the server, Layer 3 (network layer) connectivity is confirmed, ruling out issues with the network cable, DNS resolution, and default gateway. The inability to access a shared folder despite successful ping points to a permissions issue at the file system or share level, which is independent of basic network connectivity. Checking the permissions on the shared folder is the logical next step to verify that the user's account has the necessary read/write access rights.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Restart the user's computer
Why it's wrong here
While restarting can resolve some issues, it should be done after more targeted troubleshooting.
- ✗
Check the DNS server settings
Why it's wrong here
Ping works, so DNS resolution is likely fine.
- ✗
Check the default gateway configuration
Why it's wrong here
If ping to the server works, the gateway is fine.
- ✓
Check the permissions on the shared folder
Why this is correct
Permissions control access to shared resources; incorrect permissions are a common cause of access issues.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.