Question 1mediummulti select
Full question →mediummulti selectObjective-mapped
A technician is troubleshooting a user's computer that can successfully ping internal servers by IP address and hostname, but cannot access any external websites or services on the internet. The user can ping the default gateway (192.168.1.1). Other users on the same subnet have normal internet access. The technician has verified that the IP address, subnet mask, default gateway, and DNS server settings are correct on the user's computer. Which TWO of the following are the MOST likely causes of this issue? (Choose two.)
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
The computer has a static route configured with a low metric that bypasses the default gateway.
A static route with a very low metric might override the default gateway, causing all traffic destined for the internet to be sent to an incorrect next hop. This can be checked with 'route print'.
B
Best answer
The computer's web browser has a manual proxy server configured that is not accessible or incorrect.
If a manual proxy is set (e.g., from a previous network configuration), the browser will attempt to use it, and if the proxy is unreachable, internet pages will not load even though the network connection is otherwise fine.
C
Distractor review
The DNS server is not resolving external domain names.
The user can ping internal hostnames, so DNS is working. The issue is that internet access fails, not name resolution. DNS is likely fine.
D
Distractor review
The default gateway is incorrect.
The user successfully pings the default gateway, so the gateway is reachable and configured correctly. An incorrect gateway would prevent ping as well.
Common exam trap
Common exam trap: usable hosts are not the same as total addresses
Subnetting questions often tempt you into counting all addresses. In normal IPv4 subnets, the network and broadcast addresses are not usable host addresses.
Technical deep dive
How to think about this question
Subnetting questions test whether you can identify the network, broadcast address, usable range, mask and correct subnet. Slow down enough to calculate the block size correctly.
KKey Concepts to Remember
- CIDR notation defines the prefix length.
- Block size helps identify subnet boundaries.
- Network and broadcast addresses are not usable hosts in normal IPv4 subnets.
- The required host count determines the smallest suitable subnet.
TExam Day Tips
- Write the block size before choosing the subnet.
- Check whether the question asks for hosts, subnets or a specific address range.
- Do not confuse /24, /25, /26 and /27 host counts.
Related practice questions
Related 220-1101 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
CompTIA A+ hardware practice questions
Practise 220-1101 questions linked to CompTIA A+ hardware.
CompTIA A+ mobile devices practice questions
Practise 220-1101 questions linked to CompTIA A+ mobile devices.
CompTIA A+ networking practice questions
Practise 220-1101 questions linked to CompTIA A+ networking.
CompTIA A+ operating systems practice questions
Practise 220-1101 questions linked to CompTIA A+ operating systems.
CompTIA A+ security practice questions
Practise 220-1101 questions linked to CompTIA A+ security.
CompTIA A+ software troubleshooting questions
Practise 220-1101 questions linked to CompTIA A+ software troubleshooting questions.
CompTIA A+ operational procedures questions
Practise 220-1101 questions linked to CompTIA A+ operational procedures questions.
More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A user reports intermittent network connectivity on a desktop computer. The technician observes that the Ethernet link light on the NIC turns off for a few seconds and then turns back on. The cable passes a wiremap test, the switch port is verified good with another device, and the NIC driver is updated. The issue occurs more frequently when the computer's case fan runs at high speed. Which of the following is the MOST likely cause?
Question 2
A workstation is unable to connect to the internet. The technician runs the 'ipconfig' command and sees the IPv4 address is 169.254.15.200 with a subnet mask of 255.255.0.0. The workstation can ping other devices on the local subnet but cannot ping the default gateway or any external addresses. Which TWO actions should the technician take to resolve this issue? (Select two.)
Question 3
A workstation is connected to a managed switch. It obtains a valid IP address (192.168.10.50) from the DHCP server, but it cannot ping the default gateway (192.168.10.1). The link light on both the workstation NIC and the switch port are solid green. Other workstations on the same switch CAN ping the default gateway successfully. The technician accesses the switch management interface and finds that the workstation's port is configured as an access port on VLAN 10. The default gateway is located on VLAN 20. An inter-VLAN router is configured but not explicitly allowing VLAN 10 access to VLAN 20. Which of the following is the MOST likely cause of the problem?
Question 4
A company develops a web application that relies on a custom library available only for a specific Linux distribution. They want to deploy the application in the cloud with minimal administrative overhead, but they need full control over the software stack, including the ability to install the custom library and configure the web server. Which cloud service model BEST meets these requirements?
Question 5
A company has a legacy virtual machine running on a deprecated hypervisor (Hyper-V). They want to migrate this VM to a new hypervisor (VMware vSphere) hosted in a private cloud while preserving the VM's configuration, installed applications, and data. The migration must be performed with minimal downtime. Which of the following methods is MOST appropriate?
Question 6
A company hosts a critical database on a virtual machine in a public cloud. The database requires persistent storage that must be retained even if the VM is terminated. The storage must also be accessible from multiple VMs simultaneously for a future high-availability configuration. Which type of cloud storage BEST meets these requirements?
FAQ
Questions learners often ask
What does this 220-1101 question test?
CIDR notation defines the prefix length.
What is the correct answer to this question?
The correct answer is: The computer has a static route configured with a low metric that bypasses the default gateway. — Since the user can ping internal resources by hostname, DNS resolution is working for internal addresses. However, internet access is failing. Two common causes when DNS resolves but internet traffic fails are: (1) a missing default gateway route (or incorrect metric) preventing traffic from leaving the subnet, and (2) browser proxy settings that are misconfigured (pointing to a proxy server that is not reachable or should not be used). A firewall rule could also block outbound traffic, but since ping to external IPs was not tested here, proxy settings and gateway issues are more likely given the symptom.
What should I do if I get this 220-1101 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
Discussion
Loading comments…
Sign in to join the discussion.