A technician is implementing a change to a firewall rule on a production server. After implementing the change, the technician documents the change in the change management system. Which step did the technician likely skip according to change management best practices?

Obtaining approval from the CAB

Approval from the Change Advisory Board (CAB) may have been obtained before implementation; the scenario does not indicate it was missed.

Creating a backout plan

A backout plan is important but may have been created separately; the documentation step is done after implementation. Testing is more critical before implementation.

Notifying stakeholders

Stakeholder notification is important but typically occurs during the planning phase, and the scenario does not provide enough information to conclude it was skipped.

What does this 220-1101 question test?

Read the scenario before looking for a memorised answer.

What is the correct answer to this question?

The correct answer is: Testing the change in a staging environment — Change management best practices emphasize testing changes in a non-production environment before implementation to avoid unintended consequences. The technician implemented the change directly on a production server without first testing, which is a common oversight. While obtaining approval and creating a backout plan are also important, the scenario's immediate action without testing is the most likely skipped step.

What should I do if I get this 220-1101 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.