Operating Systems

A user reports that their Windows 10 computer is running slowly and they see a 'Low memory' message when opening applications. What should the technician check first to diagnose the issue?

A technician needs to dual-boot Windows 10 and a Linux distribution on a UEFI-based system. Which partition style is required for the boot drive?

A user reports that Windows Update on a Windows 10 Pro workstation has been stuck on 'Downloading updates 0%' for several hours. The technician has already run the Windows Update Troubleshooter, which reported no issues. Which command-line tool should the technician use NEXT to attempt to resolve the problem by repairing potential system file corruption affecting the update process?

A Linux administrator needs to change the permissions of a script file named 'script.sh' so that the owner has read, write, and execute permissions; the group has read and execute permissions; and all other users have no permissions. Which of the following commands will achieve the desired permissions?

A technician needs to configure a Windows 10 workstation that will be used by multiple employees who share the same physical device. Each employee should have their own personalized settings and files, and must be able to log in with their own domain credentials. Which of the following should the technician implement?

A technician is setting up a Windows 10 system to run as an informational kiosk in a hotel lobby. The computer must automatically log into a standard user account without requiring a password after any restart or power failure. Which of the following tools should the technician use to configure this behavior?

A technician needs to upgrade a computer from Windows 10 Home to Windows 10 Pro. The current installation is activated with a digital license. Which of the following is the MOST efficient method to perform this upgrade while preserving user data and installed applications?

A user reports that their Windows 10 workstation shows 'Preparing Automatic Repair' on boot, then loops back to the same message. The technician needs to access the Advanced Startup Options to troubleshoot. Which key combination should the technician press during the boot process to trigger the recovery environment?

A technician needs to boot a Windows 10 PC from a USB flash drive to run a diagnostics tool. The USB drive is already inserted. Which key is commonly pressed during POST to access the boot menu?

A technician needs to create a bootable USB drive to perform a clean installation of Windows 10 on a new SSD. Which Microsoft-provided tool is designed for this purpose and is included in Windows 10?

A technician needs to configure a Windows 10 workstation so that whenever a specific USB flash drive is inserted, a custom script automatically runs to back up the user's documents. Which Windows tool should the technician use to create this automation?

A technician needs to configure a Windows 10 workstation so that a specific application always runs with administrator privileges without prompting for credentials. The user is a standard user. Which of the following methods will achieve this with the LEAST security risk?

A user complains that their Windows 10 workstation takes a very long time to become usable after logging in. The technician wants to reduce the number of applications that launch automatically at startup. Which built-in Windows tool should the technician use to disable unnecessary startup programs?

A technician needs to enable Remote Desktop on a Windows 10 Pro workstation to allow a remote user to access the machine. Which Control Panel or Settings path should the technician use to enable this feature?

A user upgraded their Windows 10 Home workstation to Windows 10 Pro by entering a valid product key. After the upgrade, Windows shows 'Windows is not activated' in Settings. The technician verifies that the digital license is not linked to a Microsoft account. Which of the following should the technician do to resolve the activation issue?

A user's Windows 10 workstation fails to boot and displays a black screen with a spinning circle. The technician cannot access Safe Mode. The technician has access to another working Windows 10 computer. Which tool should the technician use to create a bootable recovery drive to attempt repair?

A technician is installing Windows 10 on a new SSD. The motherboard supports UEFI and Secure Boot. Which partition style must be used on the disk to support these features?

A technician is setting up a Windows 10 laptop for a sales representative who frequently travels and may not always have access to the corporate network. The user needs to be able to log in to the laptop and access local files while offline. Which type of user account should the technician configure?

A technician boots a Windows 10 workstation and sees a black screen with the error 'Bootmgr is missing'. The technician has a Windows 10 installation USB drive. Which tool should the technician use to repair the boot configuration?

A technician needs to configure a Windows 10 workstation so that a specific legacy application always runs with administrator privileges without prompting for credentials. The user is a standard user. Which of the following methods will achieve this with the LEAST security risk?

A technician is setting up a Windows 10 laptop for a new employee who will work both in the office and remotely. The technician wants to enable the user to sync their desktop, documents, and settings across multiple devices. Which type of user account should be configured?

A user is concerned about the security of sensitive files on their Windows 10 Pro laptop. They want to ensure that if the laptop is lost or stolen, the data on the hard drive cannot be accessed. Which built-in Windows feature should the technician enable to provide full disk encryption?

A technician is tasked with deploying Windows 10 to 50 new workstations. The technician wants to automate the installation process, including applying drivers and installing standard business applications, to ensure consistency and save time. Which tool is specifically designed for creating and managing customized Windows deployment images?

A technician needs to configure a Windows 10 Pro workstation to retrieve updates from a local WSUS server instead of directly from Microsoft Update. Which tool should the technician use to configure this setting?

A technician boots a Windows 10 workstation after a power outage and receives the error: "Boot configuration data is missing. File: \Boot\BCD Error code: 0x000000f". The technician has a Windows 10 installation USB drive. Which command-line utility and specific command should the technician use to rebuild the Boot Configuration Data (BCD)?

A technician is setting up a Windows 10 laptop for a user who needs to keep personal documents separate from work files. The user wants to use both a local account and a Microsoft account to achieve this separation. Which configuration should the technician implement?

A technician upgrades a Windows 10 Professional workstation from legacy BIOS to UEFI mode. The technician converts the system disk from MBR to GPT using MBR2GPT.exe. After the conversion, the system displays 'Boot configuration data is missing. File: \EFI\Microsoft\Boot\BCD. Error code: 0x000000f'. The technician boots from a Windows 10 installation USB and opens a command prompt. Which command should the technician use to rebuild the BCD for the UEFI environment?

A technician needs to configure a Windows 10 Pro workstation so that a user can sign in and access local files while the computer is not connected to the corporate network. The user does not have a Microsoft account and the company does not use a Microsoft account for workstations. Which account type should the technician create?

A technician is configuring a dual-boot system with Windows 10 and Linux. After installing Linux, Windows no longer appears in the boot menu. The technician boots from a Linux live USB. Which command should the technician use to update the GRUB bootloader to include Windows?

A user's Windows 10 computer will not boot normally after a failed driver installation. The technician can access the Windows Recovery Environment (WinRE). Which built-in tool should the technician use FIRST to attempt to restore the system to a point before the driver was installed?

A technician needs to install Windows 10 on a computer that currently runs Windows 7 Professional. The technician wants to retain all applications, settings, and user data. The computer's processor supports SLAT and the system meets hardware requirements for Windows 10. Which installation method should the technician use?

A technician needs to test a downloaded executable file from an untrusted source on a Windows 10 Pro workstation. The technician wants to run the file in an isolated environment without affecting the host operating system and without using a separate virtual machine. Which built-in Windows feature should the technician use?

A technician needs to run a suspicious executable file in an isolated environment on a Windows 10 Pro workstation without using a third-party virtual machine. Which built-in Windows feature should the technician use?

A technician receives a Windows 10 workstation that boots to a black screen with a blinking cursor. The technician boots from a Windows 10 installation media and opens a command prompt. The technician runs 'bootrec /fixmbr' and 'bootrec /fixboot' but the issue persists. The system uses UEFI and GPT. Which command should the technician run NEXT?

A technician installed Ubuntu Linux on a Windows 10 Pro computer configured for dual-boot. After the installation, the computer boots directly into Linux without showing the GRUB menu. The technician boots from a Linux live USB. Which command should the technician use to regenerate the GRUB configuration and detect the Windows boot loader?

A user has forgotten the login password for their macOS workstation. The technician needs to reset the password without reinstalling the operating system and without losing data. Which built-in tool or method should the technician use?

A technician configured a dual-boot system with Windows 10 and Ubuntu Linux. After the installation, the computer boots directly into Windows without showing the GRUB menu. The technician boots from a Linux live USB and opens a terminal. Which command should the technician use to regenerate the GRUB configuration and detect the Windows boot loader?

A technician needs to configure a Windows 10 workstation to automatically install updates but allow the user to schedule the restart. Which Windows Update setting should the technician configure?

A technician is upgrading a Windows 10 Pro workstation to Windows 11. The computer meets all hardware requirements except that Secure Boot was disabled. The technician enables Secure Boot in the UEFI firmware settings. After the change, the computer fails to boot and displays an error. Which of the following is the MOST likely cause?

A user's MacBook Pro running macOS Ventura is experiencing random freezes. The technician has already booted into Safe Mode and the issue still occurs. The technician suspects a faulty third-party kernel extension. Which built-in macOS tool should the technician use to view kernel panic logs and identify the problematic extension?

A technician is configuring a new Windows 10 workstation for a user who travels frequently. The user needs to be able to log in without an internet connection. The workstation is joined to Azure AD. Which sign-in option should the technician configure to provide offline access?

A user wants to set up a Windows Hello PIN on their Windows 10 Pro workstation to log in faster. However, when the user clicks 'Add' under 'PIN' in Sign-in options, the options are grayed out and unavailable. Which of the following is the MOST likely reason for this issue?

A user needs to run a Linux command-line tool that is not available on their Windows 10 Pro workstation. The user does not want to install a separate hypervisor or dual-boot. Which built-in Windows feature should the technician enable to allow the user to run Linux tools natively?

A technician installed Ubuntu Linux on a Windows 10 Pro computer configured for dual-boot. After installation, the computer boots directly into Windows without displaying the GRUB menu. The technician boots from a Linux live USB and opens a terminal. Which command should the technician use FIRST to reinstall GRUB for a UEFI-based system?

A user reports that their macOS Ventura system is running slower than usual after installing several applications. The technician suspects that some applications are configured to launch automatically at login, consuming system resources. Which built-in macOS tool should the technician use to view and manage login items?

A user needs to change the default program for opening PDF files on a Windows 10 Pro workstation from Adobe Acrobat to Microsoft Edge. The user right-clicked a PDF file, selected 'Open with', chose 'Microsoft Edge', and checked 'Always use this app'. However, the change does not persist for all PDF files. Which built-in Windows settings should the technician use to set this default association for all PDF files?

A user reports that a Windows 10 Pro workstation boots very slowly. The technician opens Task Manager and notices several startup programs are enabled, but one program that is known to cause boot delays does not appear in the Startup tab. The technician suspects the program is started via a scheduled task or service. Which built-in Windows tool should the technician use to check if the program is configured to start through a scheduled task?

A technician is troubleshooting a Windows 10 Pro workstation that is experiencing slow boot times. The technician opens Task Manager and notices that a program called 'LegacyApp' is using a large amount of disk I/O at startup. The technician wants to prevent this program from launching automatically without uninstalling it. However, the program is not listed in the Startup tab of Task Manager. Which built-in Windows tool should the technician use NEXT to identify how the program is configured to start?

A technician is deploying several new Windows 10 workstations. The company policy requires that all workstations be joined to the on-premises Active Directory domain. The technician successfully joins one workstation to the domain, but when trying to join a second workstation, the option to join a domain is missing. Which of the following is the MOST likely reason?

A technician is configuring a Windows 10 Pro workstation for a user who will be working remotely. The user needs to be able to access files on the corporate network securely without installing a separate VPN client. Which built-in Windows feature should the technician configure?

A user running Windows 11 reports that the system becomes very slow when multiple applications are open. The technician opens Task Manager and notices that the system is using 80% of its 8 GB RAM and the disk is at 100% activity. The system has a traditional HDD. Which built-in Windows tool should the technician use to improve performance by reducing disk usage?

A technician is configuring a Windows 10 Pro workstation for a remote user. The user needs to securely access files on the corporate network without installing a third-party VPN client. Which built-in Windows feature should the technician use?

A technician is deploying several Windows 10 Pro workstations. Each workstation needs to run a Windows 7 virtual machine for a legacy application that is not compatible with Windows 10. Which built-in Windows feature should the technician enable to support this requirement?

A user reports that their Windows 10 workstation is unable to connect to shared network drives after a recent update. The technician checks network status and confirms the computer is connected to the network. Which built-in Windows tool should the technician use to verify that the necessary network services (e.g., Workstation service) are running and set to start automatically?

A technician is configuring a shared Windows 10 Pro workstation that will be used by multiple employees. The company policy requires that unauthorized changes to system settings be prevented. Which built-in Windows security feature should the technician ensure is enabled?

A technician needs to upgrade a Windows 10 Home workstation to Windows 10 Pro to join a domain. The user has a valid Windows 10 Pro license key. Which built-in Windows feature should the technician use to perform the upgrade without reinstalling applications?

A technician needs to configure a Windows 10 Pro workstation to allow a user to connect to the company's Remote Desktop services from home without using a VPN. Which built-in Windows feature should the technician enable on the workstation?

A technician is configuring a new Windows 10 workstation to join a corporate Active Directory domain. The technician opens System Properties and clicks 'Change settings' next to 'Computer name, domain, and workgroup settings', but the option to join a domain is not available. Which of the following is the MOST likely reason?

A Windows 10 workstation displays the error 'Boot configuration data for your PC is missing or contains errors' on startup. The technician boots from the Windows 10 installation media and opens a command prompt. Which command should the technician run FIRST to attempt to repair the boot configuration?

A technician needs to run a legacy Windows 7 application on a Windows 10 Pro workstation. The application requires direct access to hardware and does not work with compatibility mode. Which Windows feature should the technician enable to support this requirement?

A technician needs to deploy Windows 10 to multiple computers with a preconfigured answer file that automates the installation process. Which tool should the technician use to create this answer file?

A technician needs to deploy a customized Windows 10 image to multiple new laptops. The image must include specific device drivers and a line-of-business application. After installing the OS, drivers, and application on a reference computer, which built-in Windows tool should the technician use to capture the image for deployment?

A technician needs to install a legacy application designed for Windows 7 on a Windows 10 Pro workstation. The application installer fails with a compatibility error. The technician has already tried running the installer as administrator. Which built-in Windows feature should the technician use to enable the application to run?

A user needs to run a Linux command-line tool on a Windows 10 Pro workstation. Which built-in Windows feature should the technician enable to allow the user to run Linux tools natively?

A user reports that after installing a Windows Update, an external monitor connected to a Windows 10 workstation is no longer detected. The technician suspects the update installed an incorrect display driver. Which built-in Windows tool should the technician use to revert the driver?

A technician needs to deploy a Windows 10 image to a new laptop that uses a different storage controller driver than the reference computer. The technician has preloaded the driver onto a USB drive. Which tool should the technician use to inject the driver into the offline Windows image (WIM file) before deploying?

A user needs to run a Linux command-line tool natively on a Windows 10 Pro workstation without using a virtual machine or dual boot. Which built-in Windows feature should the technician enable to allow this?

A technician needs to check the IP configuration of a Windows 10 workstation, including the IP address, subnet mask, and default gateway. Which command-line tool should the technician use?

A technician needs to boot a Windows 10 workstation into Safe Mode with Networking because the system fails to start normally. The technician has booted from a Windows 10 installation media and opened the Command Prompt from the Repair options. Which command should the technician use to configure the boot to Safe Mode with Networking on the next restart?

A technician needs to deploy Windows 10 Pro to a new laptop that does not have an optical drive. The technician has a Windows 10 ISO file. Which tool should the technician use to create a bootable USB installation drive?

A technician needs to determine the build version and edition of Windows 10 on a workstation. Which command should the technician use from the Command Prompt?

A technician needs to view detailed hardware and software information on a Windows 10 Pro workstation, including the installed RAM, processor model, and BIOS version, to verify compatibility before deploying a new application. Which built-in system tool should the technician use?

A technician is tasked with deploying a standard Windows 10 Pro image to multiple new laptops. The technician needs to ensure that each deployed system has a unique Security Identifier (SID) for proper network and security functionality. Which tool should the technician run on the reference computer before capturing the image?

A technician is troubleshooting a Windows 10 workstation that fails to boot, displaying the error 'Boot selection failed because a required device is inaccessible.' The technician suspects the Boot Configuration Data (BCD) is corrupted. The technician boots from a Windows 10 installation media and opens Command Prompt from the Repair options. Which command should the technician run to rebuild the BCD?

A technician has created a reference Windows 10 Pro installation on a workstation with all required applications and settings. The technician now needs to prepare this workstation for disk imaging so that the image can be deployed to multiple identical computers. Which tool should the technician run on the reference workstation BEFORE capturing the image?

A technician has a Windows 10 Pro workstation that fails to boot with the error 'Inaccessible boot device' after a driver update. The technician boots from a Windows 10 installation USB and selects 'Repair your computer'. Which built-in recovery tool should the technician use to attempt to restore the system to a previous working state?

A technician needs to verify the exact edition, version, and system type (32-bit or 64-bit) of Windows 10 installed on a workstation to ensure compatibility with a new security software. Which built-in tool should the technician use to view this information?

A user reports that their Windows 10 Pro workstation takes a very long time to boot. The technician wants to disable unnecessary startup programs to improve boot time. Which built-in tool should the technician use to manage startup programs?

A technician needs to boot a Windows 10 workstation into Safe Mode because the system is unstable and fails to start normally. The technician is currently in the Windows Recovery Environment (WinRE). Which option should the technician select to access Safe Mode?

A technician needs to upgrade a Windows 10 Pro workstation from version 1909 to version 21H2 while preserving all installed applications and user settings. The technician has downloaded the Windows 10 21H2 ISO file. Which of the following methods should the technician use to perform the upgrade?

A user reports that their Windows 10 Pro workstation's Start menu is not working and they cannot open most applications. The technician wants to perform a repair installation while keeping personal files and applications. The technician has mounted a Windows 10 ISO and runs setup.exe. Which option should the technician select to accomplish this?

A technician needs to install Windows 10 on a new SSD. The computer currently has no operating system. The technician boots from a USB drive containing Windows 10 installation media. After the installation begins, the technician is prompted to select the type of installation. The technician wants to perform a clean installation on the empty SSD. Which installation option should be chosen?

A technician needs to troubleshoot a Windows 10 workstation that is experiencing random crashes. The technician wants to start the system with only essential drivers and services to isolate the issue. Which tool should the technician use to configure this boot mode from within Windows?

A technician installs a second SSD with a new copy of Windows 10 on a computer that already has Windows 10 on the primary drive. After installation, the computer boots directly to the new drive, bypassing the boot menu. The technician wants to configure the system to display a boot menu allowing selection between the two Windows installations. Which command-line tool should the technician use to modify the boot configuration?

A technician needs to install Windows 10 on a new computer with an empty hard drive. The technician boots from the installation media. At the 'Where do you want to install Windows?' screen, the drive is listed as 'Unallocated Space'. Which action should the technician take to proceed with a standard installation?

A technician needs to migrate a user's profile, including all files, settings, and installed applications, from an old Windows 10 workstation to a new one. The technician plans to perform this migration for multiple users as part of a hardware refresh. Which tool should the technician use to accomplish this?

A technician needs to upgrade a Windows 10 Pro workstation from version 1809 to 22H2 while preserving all installed applications, user settings, and personal files. The technician has downloaded the Windows 10 22H2 ISO file. Which method should the technician use to perform this upgrade?

A technician is installing Windows 10 on a new computer with an empty SSD. The technician boots from the USB installation media. At the 'Where do you want to install Windows?' screen, the SSD appears as 'Unallocated Space'. Which action should the technician take to proceed with a standard installation?

A technician needs to upgrade a Windows 10 Pro workstation from version 1909 to version 22H2 while preserving all installed applications, user settings, and personal files. The technician has downloaded the Windows 10 22H2 ISO file and mounted it. Which option should the technician choose when running setup.exe from the mounted ISO?

A technician needs to install Windows 10 on a computer that currently has Windows 7. The technician wants to keep the Windows 7 installation and have both operating systems available at boot. The technician has a second hard drive available. Which installation type should the technician select?

A technician is troubleshooting a Windows 10 workstation that is failing to boot normally. The technician wants to configure the system to boot into Safe Mode with Networking on the next restart. Which tool should the technician use to make this configuration change?

A user's Windows 10 workstation fails to boot and displays the error 'Bootmgr is missing'. The technician boots from Windows recovery media and opens a command prompt. Which command should the technician run first to rebuild the Boot Configuration Data (BCD) store?

A technician is troubleshooting a Windows 10 workstation that fails to boot normally after an unsuccessful driver update. The technician can access the Windows Recovery Environment (WinRE). Which two tools available in WinRE can be used to restore the system to a previous working state? (Select two.)

A technician needs to configure a Windows 10 workstation to boot into Safe Mode with Networking on the next restart. The technician wants to make this change using a built-in graphical tool. Which tool should the technician use?

A user wants to upgrade their Windows 10 Home workstation to Windows 10 Pro to join a domain. The user has purchased a valid Windows 10 Pro product key. Which method should the user use to perform the edition upgrade?

A technician is setting up a new computer for a user who wants to dual-boot Windows 10 and Linux. The technician has a single SSD and plans to install both operating systems. Which of the following is the MOST important step to perform FIRST before installing Linux?

A user reports that a legacy line-of-business application designed for Windows 7 is failing to run on a Windows 10 Pro workstation. The user receives the error message 'This app can't run on your PC'. The technician confirms the application is not digitally signed and is 32-bit. Which of the following is the BEST built-in method to allow this application to run without installing additional software?

A technician is setting up a new computer for a user who wants to dual-boot Windows 10 and a Linux distribution on a single SSD. The technician has installed Windows 10 first on the entire drive. Which of the following is the MOST important step to perform BEFORE installing the Linux operating system?

A technician is troubleshooting a Windows 10 workstation that is experiencing frequent application crashes and system instability. The user wants to preserve personal files (documents, pictures) but remove all installed applications and revert system settings to default. Which built-in Windows 10 recovery option should the technician choose?

A technician has been asked to determine whether a Windows 10 computer is running a 32-bit or 64-bit version of the operating system. The technician is logged in as a standard user without administrative privileges. Which built-in tool can the technician use to find this information?

A technician needs to upgrade a Windows 10 Home workstation to Windows 10 Pro. The user has purchased a valid Windows 10 Pro product key. Which built-in method should the technician use to perform the edition upgrade?

A technician is setting up a new computer for a user who wants to dual-boot Windows 10 and a Linux distribution on a single SSD. The technician has a blank drive. Which of the following is the MOST important step to perform FIRST before installing Linux?

A technician is asked to upgrade an old computer from Windows 7 to Windows 10. The computer has a 32-bit processor and 2 GB of RAM. Which action should the technician take?

A company has several Windows 7 Professional workstations that need to be upgraded to Windows 10. Which of the following is the minimum edition of Windows 10 that supports an in-place upgrade from Windows 7 Professional?

A technician is troubleshooting a Windows 10 workstation that fails to boot with the error 'BOOTMGR is missing.' Which of the following tools should the technician use FIRST to attempt to repair the boot process?

A technician is tasked with deploying Windows 10 to 50 new computers using network-based deployment via PXE boot. The technician has created a reference image using Sysprep and wants a tool that can manage the entire deployment process, including capturing the image, creating a task sequence, and deploying over the network. Which tool should the technician use?

A technician needs to configure a Windows 10 Pro workstation so that only a specific IP address (192.168.1.100) can establish Remote Desktop (RDP) connections to it. The technician has already enabled Remote Desktop in System Properties. Which built-in tool should the technician use to restrict the IP address allowed to connect?

A technician needs to deploy Windows 10 Pro to several new computers that have different hardware configurations (different manufacturers, chipsets, etc.). The technician has built a reference Windows 10 installation on one computer and customized it with required applications and settings. Which built-in tool should the technician use to generalize the image so it can be captured and deployed to the other computers?

A technician needs to configure a Windows 10 Pro workstation to automatically lock the screen and require a password after 10 minutes of inactivity. Which set of settings should the technician modify?

A user is attempting to install a legacy business application on a Windows 10 Pro workstation. The installation fails with an error stating that the .NET Framework version 3.5 is required. The technician checks the 'Turn Windows features on or off' dialog. Which feature should the technician enable to satisfy this requirement?

A technician is installing a 32-bit legacy application on a 64-bit Windows 10 Pro workstation. The technician enables .NET Framework 3.5 via Windows Features, but the installation still fails with the error 'This program might not have installed correctly'. Which of the following should the technician try FIRST?

A technician needs to enable Windows Sandbox on a Windows 10 Pro workstation. The technician has already verified that virtualization is enabled in the BIOS/UEFI. Which Windows feature must be turned on in the 'Turn Windows features on or off' dialog to activate Windows Sandbox?

A technician is troubleshooting a Windows 10 workstation that fails to boot normally but can boot into Safe Mode. The technician needs to identify which driver or service is causing the issue. Which built-in tool should the technician use to systematically disable startup items and services to isolate the problem?

A technician has prepared a reference Windows 10 Pro installation on a computer and has run Sysprep to generalize the image. The technician now needs to capture the generalized image to a .wim file that can be deployed to other computers on the network. Which built-in command-line tool should the technician use?

A technician is configuring a new Windows 10 workstation for a user who needs to run a legacy 32-bit business application. The workstation has a 64-bit processor. Which of the following is true about running a 32-bit application on a 64-bit version of Windows 10?

A technician is troubleshooting a Windows 10 workstation that experiences intermittent blue screen errors with the stop code 'DRIVER_IRQL_NOT_LESS_OR_EQUAL'. The technician has updated all drivers, run memory diagnostics with no errors, and verified system files are intact. The errors occur randomly when the computer is idle, but never when it is under heavy load. Which of the following is the MOST likely cause of the issue?

A Windows 10 Pro workstation is stuck in a boot loop: it powers on, attempts to start Windows, and then restarts repeatedly. The technician can interrupt the boot process and access the Windows Recovery Environment (WinRE). Which built-in tool should the technician use FIRST to automatically attempt to fix the startup issue?

A technician is troubleshooting a Windows 10 workstation that crashes due to a driver conflict. The technician wants the system to automatically boot into Safe Mode with Networking on every startup until the problem is resolved. Which built-in tool should the technician use to configure this?

A technician needs to allow a specific user to connect remotely to a Windows 10 Pro workstation that is not part of a domain. The user will be using the built-in Remote Desktop client. Which steps must the technician take?

A user reports that after rebooting their Windows 10 workstation, a mapped network drive (Z:) is no longer accessible. The technician verifies that the network share is available from other computers and that the user can access it manually by typing the UNC path. Which of the following is the MOST likely cause?

A technician needs to create a bootable USB drive that can be used to repair a Windows 10 installation that fails to boot. Which built-in Windows 10 tool should the technician use to create this drive?

A technician is troubleshooting a Windows 10 workstation that fails to boot with the error 'Bootmgr is missing'. The technician has booted from a Windows 10 installation media and opened a command prompt from the recovery environment. Which built-in command-line tool should the technician use to repair the Master Boot Record (MBR) for the system partition?

A technician upgraded a Windows 10 Pro workstation from 8 GB to 16 GB of RAM by installing two matching 8 GB DIMMs. The BIOS correctly reports 16 GB of memory, but Windows System Information shows only 8 GB available. Which of the following should the technician check FIRST?

A macOS user reports that they cannot print to a shared network printer that other users on the same network can access. Other network functions on the Mac work correctly. The technician suspects a corrupt print system. Which of the following steps should the technician perform FIRST to reset the macOS printing system?

A user needs to run a legacy Windows 7 application on a Windows 10 Pro workstation. The application fails to start and displays a compatibility error. Which built-in Windows 10 tool should the technician use FIRST to resolve this issue?

A user wants to prevent Windows 10 from automatically restarting during work hours to install updates. Which setting should the technician configure?

A Mac user reports that the computer stops responding during startup before the login screen appears. Which of the following is the most appropriate first troubleshooting step?

A technician needs to view the boot configuration data store on a Windows 10 computer to identify current boot parameters. Which command-line tool should the technician use?

A technician is setting up a Windows 10 laptop for a remote worker who will connect to the office using a company VPN. Which Windows feature must be enabled to allow the user to establish this connection?

A technician needs to create a bootable USB installer for macOS High Sierra on a Mac computer. Which command-line utility should the technician use?

A technician needs to view a list of all running processes and their CPU and memory usage on a Windows 10 computer. Which built-in tool should the technician use?

A technician is troubleshooting a Windows 10 computer that fails to boot. The technician wants to access the Windows Recovery Environment (WinRE) to run startup repair. Which method can force the system to boot into WinRE?

A technician needs to deploy a custom logon banner that displays a legal notice before users log on to Windows 10 computers in a domain. Where should the technician configure this setting?

A technician is preparing to upgrade a Windows 10 Pro workstation to Windows 11. The computer meets the RAM, storage, and TPM 2.0 requirements, but the CPU is a 7th generation Intel Core i7, which is not on Microsoft's officially supported processor list. What should the technician do?

A technician needs to prevent a standard user on a Windows 10 computer from installing unauthorized software without providing an administrator password. The user already has a standard user account. Which tool should the technician use to enforce this restriction?

A Windows 10 workstation fails to boot and displays a 'Recovery' screen with no advanced options visible. The technician boots from installation media and opens a Command Prompt. Which command-line utility should be used to rebuild the Boot Configuration Data (BCD) store?

A user needs to run Hyper-V virtual machines on their Windows 10 workstation. Which edition of Windows 10 is the minimum required to support the Hyper-V feature?

A user wants to create a bootable macOS installer on a USB flash drive to install macOS on another Mac. Which command-line utility is designed specifically for this purpose in macOS?

A user in a Windows 10 domain environment is unable to log in. Other users can log in successfully on the same computer. The technician confirms the user's account is not locked or disabled in Active Directory. Which command should the technician run on the workstation to troubleshoot a common cause of this issue?

A user accidentally deleted an important file on Windows 10 and emptied the Recycle Bin. The file is needed urgently. Which built-in feature should the technician attempt to use FIRST to recover the file?

A technician needs to check the IP configuration of a Windows 10 computer, including its IP address, subnet mask, and default gateway. Which command-line utility should be used?

A user has a Windows 10 Home edition computer and needs to join it to a corporate domain. Which method can be used to upgrade to a domain-joinable edition?

A technician needs to configure a Windows 10 workstation to use a proxy server for internet access. Which Control Panel applet should be used?

A technician needs to remotely access a Windows 10 computer that is located on a different network subnet. The technician has administrative credentials. Which technology should be configured to allow this remote access without additional third-party software?

A user wants to quickly see which processes are consuming the most CPU and memory on a Windows 10 computer. Which keyboard shortcut opens the Task Manager directly?

A technician needs to determine whether a Windows 10 workstation is running a 32-bit or 64-bit version to download the correct driver. Which command-line tool will display the system type (x86 or x64)?

A user wants to prevent several applications from automatically launching when Windows 10 starts. Which built-in tool can the technician use to manage startup programs?

A technician needs to verify which Windows hotfixes have been installed on a remote Windows 10 computer. Which PowerShell cmdlet should the technician use?

A technician needs to create a new partition on a hard drive in Windows 10. Which command-line tool should be used?

A technician needs to configure a Windows 10 computer to connect to a hidden Wi-Fi network (SSID not broadcast). Which additional configuration step is required compared to connecting to a visible network?

A user has a Windows 10 computer that is not joined to the corporate domain. The user needs to frequently access shared folders on a file server that requires domain credentials. Which Windows tool allows the user to securely store these domain credentials so they can be automatically used when mapping network drives?

A technician needs to view the BIOS version, system model, and detailed hardware information on a Windows 10 computer. Which built-in utility provides this comprehensive system information?

A user reports that their Windows 10 workstation is running slowly and they see a notification that Windows is low on disk space on the C: drive. The technician runs Disk Cleanup, but it only frees a small amount of space. Which additional step should the technician take to reclaim the most space?

A technician needs to create a bootable USB flash drive to install Windows 10 on a new computer. Which of the following tools is built into Windows 10 that can be used to create this bootable media?

A technician needs to determine the build number and edition of Windows 10 installed on a remote computer. Which built-in command-line tool should the technician use?

A technician needs to configure a Windows 10 computer to boot from a USB drive to run a diagnostic tool. Which key is typically pressed during POST to access the boot menu?

A technician needs to gather system information from a remote Windows 10 computer without using a graphical interface. Which built-in command-line tool can be used to execute commands remotely?

A technician needs to quickly check the Windows 10 edition (e.g., Pro, Enterprise) and version number on a computer. Which command-line utility should be used?

A technician wants to configure Windows 10 to automatically download and install updates, but allow users to choose when to restart. Which Windows Update setting should be selected?

A technician needs to upgrade a Windows 10 Home computer to Windows 10 Pro. The technician has a valid Windows 10 Pro product key. Which built-in method should be used to perform the edition upgrade?

A technician needs to configure a Windows 10 computer to display detailed boot status messages during startup instead of the Windows logo. This is required for troubleshooting boot failures. Which tool should the technician use to modify this setting?

A user's Windows 10 computer fails to boot and displays the error "Bootmgr is missing". The technician boots from installation media and accesses the Windows Recovery Environment. Which command should be run to repair the Master Boot Record (MBR)?

A user's Windows 10 computer is BitLocker-encrypted and boots to a recovery screen asking for the 48-digit recovery key. The user cannot locate the key. The computer is domain-joined and BitLocker was configured with default Group Policy settings. Where should the technician look to retrieve the recovery key?

A technician needs to ensure that all domain-joined Windows 10 computers in the company automatically install approved updates from a local Windows Server Update Services (WSUS) server instead of downloading them from Microsoft's update servers. Which configuration method should the technician use?

A technician is tasked with creating a master Windows 10 image for deployment to multiple identical computers in the company. After configuring the reference computer with all necessary applications and settings, which built-in tool must the technician run before capturing the image to ensure it can be deployed to different hardware?

On a Windows 10 computer, the Start menu and several system settings pages are not responding. The technician suspects system file corruption. Which built-in command-line tool should the technician run FIRST to restore corrupted system files?

A technician needs to deploy a custom Windows 10 image to several computers with identical hardware. The technician has configured the reference computer with all required applications and settings. Which built-in tool should be used to prepare the image for deployment by removing hardware-specific information?

A technician needs to add a new user account to a Windows 10 workstation. The user should have the ability to install applications and change system settings. Which account type should be assigned?

A technician needs to remotely manage a Windows 10 computer that is on the same local network. Which of the following built-in tools allows the technician to view and control the user's desktop?

A technician needs to deploy the same Windows 10 image to multiple new computers. The image was prepared on a reference computer with all required applications and settings. Which built-in tool must the technician run on the reference computer BEFORE capturing the image to ensure that the image can be deployed to different hardware models?

A technician needs to configure a Windows 10 workstation so that a standard user can run a specific legacy application that requires administrative privileges. Company policy prohibits granting admin rights to users. What is the BEST method to accomplish this?

A small business owner wants to deploy Windows 10 on several new computers and needs to ensure all devices can be managed via Group Policy. Which edition of Windows 10 should they purchase?

A Windows 10 computer fails to boot after a power outage. The technician suspects file system corruption. The technician boots into the Windows Recovery Environment (WinRE). Which command-line tool should be used FIRST to check and repair the file system?

A technician needs to verify that a Windows 10 system has the latest security updates installed. Which built-in tool should the technician use?

A user logs into Windows 10 but the Start menu and taskbar are not responding. What should the technician do first?

A technician needs to deploy Windows 11 to multiple computers and wants to automate the installation by providing answers to setup questions. Which tool should the technician use?

A Windows 10 computer fails to boot with the error 'Boot Configuration Data (BCD) file is missing.' The technician boots into the Windows Recovery Environment (WinRE). Which command should the technician use to rebuild the BCD?

A technician needs to create a new partition on a secondary hard drive in Windows 10. Which tool should the technician use?

A technician needs to repair the Master Boot Record (MBR) on a Windows 10 computer that fails to boot. Which command should the technician use from the Windows Recovery Environment command prompt?

A technician needs to open the System Configuration utility to modify boot options on a Windows 10 computer. Which command should be entered in the Run dialog box?

After upgrading a Windows 10 computer from Windows 7, a user reports that an older application no longer works correctly. Which tool should the technician use to check and adjust compatibility settings for the application?

A Windows 10 computer fails to boot with the error message 'The boot selection failed because a required device is inaccessible.' The technician suspects a problem with the Boot Configuration Data (BCD). Which command should the technician use from the Windows Recovery Environment command prompt to repair the BCD?

A technician is attempting to perform an in-place upgrade of a Windows 10 Pro 32-bit system to Windows 11 Pro 64-bit. The hardware meets all Windows 11 requirements including TPM 2.0 and a supported CPU. When running the Windows 11 installation media, the upgrade option is grayed out. What is the most likely cause?

A technician needs to boot a Windows 10 computer into Safe Mode to troubleshoot a driver conflict. The computer is currently running normally. Which method can the technician use to configure the system to start in Safe Mode on the next reboot?

A technician needs to add a network printer to a Windows 10 computer using the command line. Which command should be used?

A user is unable to connect to any network shares from a Windows 10 computer. Other computers on the same network can access the shares. The technician confirms the computer has an IP address and can ping other devices. Which Windows feature should the technician check first?

A technician needs to create a full system image backup of a Windows 10 computer to an external drive for disaster recovery. Which built-in tool should be used?

A Windows 10 computer is stuck in a boot loop after a failed update. The technician has a Windows 10 installation USB. What is the most reliable method to access the Windows Recovery Environment (WinRE)?

A technician needs to configure a Windows 10 computer to automatically install optional updates, such as driver updates and feature updates, without manual intervention. Which setting should be configured in Windows Update Advanced Options?

A user's Windows 10 computer fails to boot normally after installing a recent Windows Update. The computer attempts startup repair but fails and presents a black screen. Which built-in Windows recovery environment tool should a technician use to revert the system to a previous state without losing personal files?

A user's Windows 10 computer with a 256GB SSD is running low on disk space. The user wants to free up space by removing temporary files, previous Windows installations, and system restore points. Which built-in tool should the technician use?

A user needs to schedule a script to run automatically every day at 3:00 PM on a Windows 10 computer. Which built-in tool should the technician use?

A technician is investigating a Windows 10 computer that has experienced several application crashes and one system crash. The technician wants to see a graphical timeline of these events and the system's stability over time. Which tool should the technician use?

A technician installs a 32-bit application on a 64-bit version of Windows 10. In which default directory will the application files be placed?

A technician suspects that the Boot Configuration Data (BCD) on a Windows 10 computer is corrupt, preventing the system from booting. The technician boots from Windows 10 installation media and opens a command prompt. Which command should be used to rebuild the BCD?

A technician needs to create a new partition on a Windows 10 computer that has unallocated space on the hard drive. Which built-in tool should the technician use?

A standard user tries to run a legacy application that requires administrator privileges on Windows 10. Which prompt will the user see?

Which Windows 10 feature allows a user to run a program with different permissions than the current user?

A technician needs to configure a Windows 10 computer to automatically run a maintenance script every Tuesday at 2 AM. Which tool should be used?

A user needs to temporarily disable Windows Defender real-time protection while installing a legitimate application on Windows 10. Which location should the user navigate to in Windows Security?

A technician needs to capture a custom Windows 10 image from a reference computer and deploy it to multiple identical machines. Which tool is designed to capture and apply Windows images?

A user needs to encrypt individual files and folders on a Windows 10 Pro workstation using a per-user certificate. Which built-in Windows feature should be used?

A technician needs to capture a custom Windows 10 image from a reference computer that has been generalized with Sysprep. Which command-line tool should be used to capture the image into a single .wim file?

A user in a Windows domain environment needs to remotely shut down another Windows 10 computer on the network. Which command-line tool should be used?

A technician needs to create a bootable USB drive to install Windows 10 from an ISO file on a technician's computer. Which built-in Windows tool should be used?

A user needs to modify the boot order on a Windows 10 computer to boot from a USB drive. Which tool should the user access during the boot process?

A technician needs to configure a Windows 10 workstation so that only signed drivers can be installed. Which security feature should be enabled?

A technician receives a Windows 10 computer that fails to boot with the error '0xc000000e' and 'A required device isn't connected or can't be accessed.' The technician suspects the BCD is corrupted. Which command can be used to rebuild the BCD?

A user reports that their Windows 10 computer boots repeatedly into the Automatic Repair screen after a failed system update. The user has restarted several times. Which action should the technician take to boot into normal Windows and stop the repair loop?

A Windows 10 Pro user needs to share a folder on their computer so specific domain users can only view the files without being able to modify or delete them. The technician sets share permissions to 'Read' for the domain users group. However, the users can still modify files. What should the technician do to enforce read-only access?

A technician needs to install Windows 10 on a computer with only 1 GB of RAM. The technician has a 64-bit installation ISO. Which action should the technician take?

A technician needs to deploy Windows 10 to 50 identical computers. Which built-in Windows tool should be used to prepare a custom image for deployment?

A user needs to install Windows 10 on a new SSD that is currently empty. The computer uses UEFI firmware. The technician inserts the installation USB and boots. During installation, the user reaches the partition screen but sees only unallocated space. What partition scheme should the technician ensure is used when creating partitions?

A technician needs to deploy Windows 10 to several new laptops with different hardware configurations. The technician wants to create a custom image that includes company software and settings. Which tool should be used on the reference computer before capturing the image to ensure it can be deployed to different hardware?

A technician is troubleshooting a Windows 10 computer that fails to boot with error 0xc000000f. The technician boots from Windows PE and runs bootrec /scanos, which finds the Windows installation. Which command should the technician run next to fix the boot configuration data?

A technician needs to configure a Windows 10 system to allow a remote user to connect using Remote Desktop Protocol. Which Windows feature must be enabled?

A technician needs to boot a Windows 10 computer from a bootable USB flash drive to run a system recovery tool. Which key is most commonly used to access the boot menu on a typical PC?

A technician is installing Windows 10 on a new computer that uses UEFI firmware and a 2TB SSD. The technician boots from the installation media and reaches the 'Where do you want to install Windows?' screen with unallocated space. When the technician clicks 'New' to create a partition, which additional partitions does Windows automatically create?

A technician is configuring a public kiosk computer in a library. The technician needs to assign a single Windows 10 user account that will automatically log on and launch a specific application, preventing users from accessing other parts of the operating system. Which Windows feature should the technician configure?

A technician is installing Windows 10 on a new computer that uses UEFI firmware and a 2TB GPT disk. At the 'Where do you want to install Windows?' screen, the technician sees only unallocated space. When clicking 'New' to create a partition, which additional partitions does Windows automatically create?

A technician needs to configure a Windows 10 computer to function as a public kiosk that automatically logs on to a single user account and runs a specific application, preventing users from accessing other parts of the operating system. Which Windows feature should the technician configure?

A developer needs to run a native Linux command-line tool on a Windows 10 Pro workstation. The technician wants to enable the appropriate Windows feature to support this. Which feature should be installed?

A technician is troubleshooting a Windows 10 computer that fails to boot with the error "Bootmgr is missing." The technician boots from Windows PE and opens a command prompt. Which command should be run first to restore the boot sector?

A technician needs to upgrade a Windows 10 32-bit installation to Windows 10 64-bit on a computer that meets the 64-bit hardware requirements. The user wants to keep their applications and data. Which installation method should the technician use?

A user reports that their Windows 10 computer fails to boot with error '0xc0000225' after a failed Windows update. The technician boots from Windows PE and opens a command prompt. Running 'bootrec /scanos' shows no Windows installations found. What should the technician do NEXT?

A technician is installing Windows 10 on a laptop that uses UEFI firmware with Secure Boot enabled. The installation media is created using Media Creation Tool. During installation, the technician selects custom installation and deletes all existing partitions on the GPT disk. After clicking Next, Windows displays 'Windows cannot be installed on this disk because the disk is offline.' What should the technician do?

A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?

A user wants to use Windows Sandbox on their Windows 10 computer. Which edition of Windows 10 is the minimum required to support Windows Sandbox?

A Windows 10 computer fails to boot and displays the error: 'File: \Windows\System32\drivers\acpi.sys Status: 0xc0000359'. The technician boots into Windows Recovery Environment (WinRE). What is the most likely cause of this error?

A technician needs to configure a Windows 10 computer so that updates are automatically downloaded but the user is allowed to decide when to install them. Which Windows Update setting should the technician select?

A technician is installing Windows 10 on a new computer with a GPT disk and UEFI firmware. Which file system must be used for the EFI System Partition (ESP) that contains the boot loader?

A small business needs to join all its Windows 10 computers to a centralized Active Directory domain for centralized management. Which edition of Windows 10 is the minimum required for domain join capability?

A user reports that double-clicking a .jpg file opens Notepad instead of the Photos app. The technician wants to restore the default file association for .jpg files. Which tool in Windows 10 should the technician use?

A user needs to use BitLocker To Go to encrypt a USB flash drive. Which editions of Windows 10 support BitLocker To Go?

A technician needs to configure a Windows 10 computer to automatically log on a specific user without requiring a password. Which tool should the technician use to configure this setting?

A Windows 10 computer fails to boot and displays the error: 'Bootmgr is missing'. The technician boots from a Windows installation media. Which command should the technician use to repair the boot configuration data (BCD)?

A technician is setting up a Windows Deployment Services (WDS) server to deploy Windows 10 images to multiple computers over the network. The technician has configured the WDS server and verified that the client computers have network connectivity. What technology must the client computers support to boot from the network and initiate the deployment process?

A technician is working on a reception PC and needs to reach websites by IP address but not hostname. Which two actions are appropriate? (Choose two.)

A technician is supporting a finance laptop. The immediate goal is to receives an APIPA address on one office port. Which tool, control, or procedure is the best fit?

A technician is supporting a finance laptop. The immediate goal is to identify Linux processes consuming CPU interactively. Which tool, control, or procedure is the best fit?

A technician is supporting a field engineer tablet. The immediate goal is to list Linux processes and owners for review. Which tool, control, or procedure is the best fit?

A technician is supporting a shared training-room workstation. The immediate goal is to find matching error entries in Linux logs. Which tool, control, or procedure is the best fit?

A technician is supporting a warehouse desktop. The immediate goal is to correct Linux file permissions. Which tool, control, or procedure is the best fit?

A technician is supporting a remote worker laptop. The immediate goal is to change Linux file ownership. Which tool, control, or procedure is the best fit?

A technician is supporting a service-desk jump box. The immediate goal is to view listening ports and active connections. Which tool, control, or procedure is the best fit?

A technician is supporting a clinic workstation. The immediate goal is to identify where network path latency or failure begins. Which tool, control, or procedure is the best fit?

A technician is supporting a field engineer tablet. The immediate goal is to reach websites by IP address but not hostname. Which tool, control, or procedure is the best fit?

A technician is supporting a shared training-room workstation. The immediate goal is to receives an APIPA address on one office port. Which tool, control, or procedure is the best fit?

A technician is supporting a shared training-room workstation. The immediate goal is to identify Linux processes consuming CPU interactively. Which tool, control, or procedure is the best fit?

A technician is supporting a warehouse desktop. The immediate goal is to list Linux processes and owners for review. Which tool, control, or procedure is the best fit?

A technician is supporting a remote worker laptop. The immediate goal is to find matching error entries in Linux logs. Which tool, control, or procedure is the best fit?

A technician is supporting a service-desk jump box. The immediate goal is to correct Linux file permissions. Which tool, control, or procedure is the best fit?

A technician is supporting a clinic workstation. The immediate goal is to change Linux file ownership. Which tool, control, or procedure is the best fit?

A technician is working on a reception PC and needs to view listening ports and active connections. Which two actions are appropriate? (Choose two.)

A technician is supporting a finance laptop. The immediate goal is to identify where network path latency or failure begins. Which tool, control, or procedure is the best fit?