Question 1easymultiple choice
Full question →easymultiple choiceObjective-mapped
A user's Android smartphone is running hot to the touch and the battery drains significantly faster than usual, even when the phone is idle. The technician checks the battery health using a diagnostic app, which reports it as 'Good'. The user has not installed any new apps recently. Which of the following is the MOST likely cause of the issue?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
A background application or system process is consuming excessive CPU resources.
A rogue or poorly optimized app running in the background can prevent the CPU from idling, causing heat and rapid battery drain. This is the most common cause when battery health is good and no new apps have been installed.
B
Distractor review
The charging port is shorted, causing continuous power draw.
A shorted charging port would typically cause the battery to drain even when plugged in, but the phone would also likely show charging indicators or behave erratically. The scenario does not mention charging issues.
C
Distractor review
The power button is stuck in the pressed position, keeping the screen on.
A stuck power button would cause the screen to constantly turn on or prompt the power menu, which the user would likely notice. The phone is described as idle, and the screen is not mentioned as being on.
D
Distractor review
The device has been infected with malware that mines cryptocurrency.
While malware could cause heat and battery drain, the user has not installed any new apps, and the battery health is good. Malware infections are less common on modern smartphones without recent risky behavior, and a background app is more plausible.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A user reports intermittent network connectivity on a desktop computer. The technician observes that the Ethernet link light on the NIC turns off for a few seconds and then turns back on. The cable passes a wiremap test, the switch port is verified good with another device, and the NIC driver is updated. The issue occurs more frequently when the computer's case fan runs at high speed. Which of the following is the MOST likely cause?
Question 2
A workstation is unable to connect to the internet. The technician runs the 'ipconfig' command and sees the IPv4 address is 169.254.15.200 with a subnet mask of 255.255.0.0. The workstation can ping other devices on the local subnet but cannot ping the default gateway or any external addresses. Which TWO actions should the technician take to resolve this issue? (Select two.)
Question 3
A workstation is connected to a managed switch. It obtains a valid IP address (192.168.10.50) from the DHCP server, but it cannot ping the default gateway (192.168.10.1). The link light on both the workstation NIC and the switch port are solid green. Other workstations on the same switch CAN ping the default gateway successfully. The technician accesses the switch management interface and finds that the workstation's port is configured as an access port on VLAN 10. The default gateway is located on VLAN 20. An inter-VLAN router is configured but not explicitly allowing VLAN 10 access to VLAN 20. Which of the following is the MOST likely cause of the problem?
Question 4
A company develops a web application that relies on a custom library available only for a specific Linux distribution. They want to deploy the application in the cloud with minimal administrative overhead, but they need full control over the software stack, including the ability to install the custom library and configure the web server. Which cloud service model BEST meets these requirements?
Question 5
A company has a legacy virtual machine running on a deprecated hypervisor (Hyper-V). They want to migrate this VM to a new hypervisor (VMware vSphere) hosted in a private cloud while preserving the VM's configuration, installed applications, and data. The migration must be performed with minimal downtime. Which of the following methods is MOST appropriate?
Question 6
A company hosts a critical database on a virtual machine in a public cloud. The database requires persistent storage that must be retained even if the VM is terminated. The storage must also be accessible from multiple VMs simultaneously for a future high-availability configuration. Which type of cloud storage BEST meets these requirements?
FAQ
Questions learners often ask
What does this 220-1101 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: A background application or system process is consuming excessive CPU resources. — When a smartphone runs hot and drains battery quickly despite good battery health and no recent app installations, the most common cause is a software bug or a misbehaving application running in the background. Background apps can consume CPU cycles and prevent the device from entering deep sleep, leading to heat and rapid battery drain. A faulty charger, a stuck power button, or malware are less likely given the absence of new app installations and the battery health being good. The technician should check for apps with high background activity and possibly examine the battery usage statistics in the system settings.
What should I do if I get this 220-1101 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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