Question 1hardmultiple choice
Full question →hardmultiple choiceObjective-mapped
A remote user's Windows 10 laptop is encrypted with BitLocker and joined to Azure Active Directory (Azure AD). The laptop fails to boot and displays the BitLocker recovery screen, asking for the recovery key. The user does not have the recovery key and is not available to check email. The technician has access to the Azure AD portal with Global Administrator privileges. Which of the following is the MOST appropriate method to retrieve the BitLocker recovery key?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Sign in to the Azure AD portal, locate the device, and retrieve the recovery key from the device details.
Azure AD stores BitLocker recovery keys for joined devices. Global Administrators can access these keys through the portal, making this the correct method.
B
Distractor review
Use a bootable USB to reset the TPM, then boot the laptop normally.
Resetting the TPM will invalidate the current BitLocker keys, potentially causing permanent data loss or requiring a full reinstall. This should only be done as a last resort.
C
Distractor review
Sign in to a local administrator account on the laptop and turn off BitLocker.
The laptop is at the BitLocker recovery screen, so you cannot sign in locally without the recovery key. A local account cannot bypass the recovery prompt.
D
Distractor review
Check the user's email account for the initial BitLocker recovery key email.
While some organizations email recovery keys, this is not a reliable or secure method. The key may not have been emailed, and the user is unavailable. The proper repository is Azure AD.
Common exam trap
Common exam trap: authentication is not authorization
Logging in proves the user can authenticate. It does not automatically mean the user is allowed to enter privileged or configuration mode. Watch for AAA authorization, privilege level and command authorization details.
Technical deep dive
How to think about this question
This kind of question is testing the difference between identity and permission. A user may successfully log in to a router because authentication is working, but still fail to enter configuration mode because authorization is missing, misconfigured or mapped to a lower privilege level.
KKey Concepts to Remember
- Authentication checks who the user is.
- Authorization controls what the user is allowed to do after login.
- Privilege levels affect access to EXEC and configuration commands.
- AAA, TACACS+ and RADIUS can separate login success from command access.
TExam Day Tips
- Do not assume successful login means full administrative access.
- Look for words such as cannot enter configuration mode, privilege level, authorization or command access.
- Separate login problems from permission problems before choosing the answer.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A user reports intermittent network connectivity on a desktop computer. The technician observes that the Ethernet link light on the NIC turns off for a few seconds and then turns back on. The cable passes a wiremap test, the switch port is verified good with another device, and the NIC driver is updated. The issue occurs more frequently when the computer's case fan runs at high speed. Which of the following is the MOST likely cause?
Question 2
A workstation is unable to connect to the internet. The technician runs the 'ipconfig' command and sees the IPv4 address is 169.254.15.200 with a subnet mask of 255.255.0.0. The workstation can ping other devices on the local subnet but cannot ping the default gateway or any external addresses. Which TWO actions should the technician take to resolve this issue? (Select two.)
Question 3
A workstation is connected to a managed switch. It obtains a valid IP address (192.168.10.50) from the DHCP server, but it cannot ping the default gateway (192.168.10.1). The link light on both the workstation NIC and the switch port are solid green. Other workstations on the same switch CAN ping the default gateway successfully. The technician accesses the switch management interface and finds that the workstation's port is configured as an access port on VLAN 10. The default gateway is located on VLAN 20. An inter-VLAN router is configured but not explicitly allowing VLAN 10 access to VLAN 20. Which of the following is the MOST likely cause of the problem?
Question 4
A company develops a web application that relies on a custom library available only for a specific Linux distribution. They want to deploy the application in the cloud with minimal administrative overhead, but they need full control over the software stack, including the ability to install the custom library and configure the web server. Which cloud service model BEST meets these requirements?
Question 5
A company has a legacy virtual machine running on a deprecated hypervisor (Hyper-V). They want to migrate this VM to a new hypervisor (VMware vSphere) hosted in a private cloud while preserving the VM's configuration, installed applications, and data. The migration must be performed with minimal downtime. Which of the following methods is MOST appropriate?
Question 6
A company hosts a critical database on a virtual machine in a public cloud. The database requires persistent storage that must be retained even if the VM is terminated. The storage must also be accessible from multiple VMs simultaneously for a future high-availability configuration. Which type of cloud storage BEST meets these requirements?
FAQ
Questions learners often ask
What does this 220-1101 question test?
Authentication checks who the user is.
What is the correct answer to this question?
The correct answer is: Sign in to the Azure AD portal, locate the device, and retrieve the recovery key from the device details. — For devices joined to Azure AD, BitLocker recovery keys are automatically backed up to the Azure AD tenant. A Global Administrator can sign in to the Azure AD portal, navigate to the device object, and view the recovery key. This is the supported method. Checking the user's email is not reliable and may not have the key stored. Booting from a recovery USB and resetting the TPM would erase the key and require reinstallation. A local administrator account cannot unlock a BitLocker-protected drive without the key.
What should I do if I get this 220-1101 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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