Question 1hardmultiple choice
Full question →hardmultiple choiceObjective-mapped
A user reports receiving a phone call from someone claiming to be from the IT department. The caller asks the user to install a remote access tool to help fix a network issue. The user complies. Later, the technician discovers that the remote access tool was used to install malware. Which type of social engineering attack is this?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Vishing
Vishing uses voice communication (phone calls) to socially engineer a victim. The attacker posed as IT and asked the user to install software, which aligns perfectly.
B
Distractor review
Pretexting
Pretexting involves creating a false scenario to obtain sensitive information, but here the attacker asked for an action (install software) rather than directly asking for data.
C
Distractor review
Baiting
Baiting typically uses a physical device (e.g., an infected USB stick) left in a location to tempt a victim. This case involves a phone call, not a physical lure.
D
Distractor review
Quid pro quo
Quid pro quo offers a benefit in exchange for information or access. The caller did not offer anything in return; they simply claimed to need to fix a network issue.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A user reports intermittent network connectivity on a desktop computer. The technician observes that the Ethernet link light on the NIC turns off for a few seconds and then turns back on. The cable passes a wiremap test, the switch port is verified good with another device, and the NIC driver is updated. The issue occurs more frequently when the computer's case fan runs at high speed. Which of the following is the MOST likely cause?
Question 2
A workstation is unable to connect to the internet. The technician runs the 'ipconfig' command and sees the IPv4 address is 169.254.15.200 with a subnet mask of 255.255.0.0. The workstation can ping other devices on the local subnet but cannot ping the default gateway or any external addresses. Which TWO actions should the technician take to resolve this issue? (Select two.)
Question 3
A workstation is connected to a managed switch. It obtains a valid IP address (192.168.10.50) from the DHCP server, but it cannot ping the default gateway (192.168.10.1). The link light on both the workstation NIC and the switch port are solid green. Other workstations on the same switch CAN ping the default gateway successfully. The technician accesses the switch management interface and finds that the workstation's port is configured as an access port on VLAN 10. The default gateway is located on VLAN 20. An inter-VLAN router is configured but not explicitly allowing VLAN 10 access to VLAN 20. Which of the following is the MOST likely cause of the problem?
Question 4
A company develops a web application that relies on a custom library available only for a specific Linux distribution. They want to deploy the application in the cloud with minimal administrative overhead, but they need full control over the software stack, including the ability to install the custom library and configure the web server. Which cloud service model BEST meets these requirements?
Question 5
A company has a legacy virtual machine running on a deprecated hypervisor (Hyper-V). They want to migrate this VM to a new hypervisor (VMware vSphere) hosted in a private cloud while preserving the VM's configuration, installed applications, and data. The migration must be performed with minimal downtime. Which of the following methods is MOST appropriate?
Question 6
A company hosts a critical database on a virtual machine in a public cloud. The database requires persistent storage that must be retained even if the VM is terminated. The storage must also be accessible from multiple VMs simultaneously for a future high-availability configuration. Which type of cloud storage BEST meets these requirements?
FAQ
Questions learners often ask
What does this 220-1101 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Vishing — This is a vishing (voice phishing) attack, where the attacker uses a phone call to deceive the victim into taking an action—here, installing a remote access tool. Pretexting involves creating a fabricated scenario (but typically to obtain information, not directly to install software). Baiting uses a physical lure (e.g., USB drive). Quid pro quo offers a service or benefit in exchange for information or access, but the key element here is the phone call, making vishing the most precise term.
What should I do if I get this 220-1101 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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