A junior technician performed a configuration change on a critical server without following the change management process. As a result, the server went offline for two hours. Which of the following BEST describes the purpose of a change management policy?

To allow technicians to make changes quickly to resolve critical issues

While speed can be important, change management prioritizes controlled processes over speed to prevent incidents like the one described.

To track every single configuration change for auditing purposes only

Auditing is a component, but the primary purpose is risk reduction and operational stability, not just record-keeping.

To restrict who can perform any changes on production servers

While change management may define roles, its main goal is to manage the process, not merely restrict access.

What does this 220-1101 question test?

Authentication checks who the user is.

What is the correct answer to this question?

The correct answer is: To ensure changes are reviewed, approved, and documented to minimize risks — Change management policies are designed to ensure that all changes to IT systems are reviewed, approved, and documented to minimize risks and avoid unplanned outages. This includes assessing impact, obtaining authorization, and following a standard process.

What should I do if I get this 220-1101 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.