A company's security policy prohibits the use of personal cloud storage services. An executive requests that the policy be waived for their department to improve collaboration. Which action should the technician take?

Immediately grant the waiver to accommodate the executive's request

Granting a waiver without following the established change or exception process violates policy and can compromise security.

Inform the executive that the policy cannot be changed and deny the request

While policy should be followed, a blanket denial without escalation may be counterproductive; proper channels allow for risk assessment.

Create a temporary workaround by providing a company-approved alternative cloud service

Implementing any workaround without following the exception process still bypasses the policy and should be avoided.

What does this 220-1101 question test?

Authentication checks who the user is.

What is the correct answer to this question?

The correct answer is: Escalate the request through the proper change management or exception process — IT personnel must follow established policies and escalate exceptions through proper channels. Circumventing policy without authorization can introduce security risks and set a bad precedent.

What should I do if I get this 220-1101 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.