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220-1102 Practice Question: A technician is troubleshooting a Windows 10…
This 220-1102 practice question tests your understanding of a technician is troubleshooting a windows 10…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a Windows 10 workstation where a user reports that a specific application displays an error: 'The application was unable to start correctly (0xc000007b).' The technician has already reinstalled the application and run SFC and DISM with no issues. Which step should the technician take NEXT?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Reinstall Windows
Reinstalling Windows is a last-resort option and should not be performed before attempting less invasive diagnostic tools to identify the root cause.
B
Best answer
Use Dependency Walker to check for missing DLLs
Dependency Walker (depends.exe) scans an executable and lists all required DLLs, helping to identify missing or corrupted files that cause error 0xc000007b. This is the appropriate next step to pinpoint the missing dependency.
C
Distractor review
Run chkdsk
Chkdsk checks the file system and disk for errors, but this error is related to application dependencies, not disk corruption, so chkdsk is unlikely to resolve it.
D
Distractor review
Update device drivers
Updating drivers addresses hardware-software interaction issues, but this specific error is not driver-related; it is a missing or mismatched runtime library.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Reinstall Windows
Reinstalling Windows is a last-resort option and should not be performed before attempting less invasive diagnostic tools to identify the root cause.
- ✗
Run chkdsk
Chkdsk checks the file system and disk for errors, but this error is related to application dependencies, not disk corruption, so chkdsk is unlikely to resolve it.
- ✗
Update device drivers
Updating drivers addresses hardware-software interaction issues, but this specific error is not driver-related; it is a missing or mismatched runtime library.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Use Dependency Walker to check for missing DLLs — Error code 0xc000007b typically indicates a missing or corrupted DLL, often related to Visual C++ redistributables or a bitness mismatch (e.g., trying to run a 64-bit application on a 32-bit system or vice versa). Using Dependency Walker (or Process Monitor) can help identify the specific missing or mismatched DLL. Reinstalling the application and running SFC/DISM were good first steps, but if they didn't resolve the issue, deeper analysis of dependencies is required. Reinstalling Windows is drastic and should be a last resort. Chkdsk checks disk integrity and is unlikely to fix a DLL issue. Updating device drivers would not address application-startup errors of this type.
What should I do if I get this 220-1102 question wrong?
Identify which 220-1102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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