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220-1102 Practice Question: A technician is troubleshooting a Windows 10…
This 220-1102 practice question tests your understanding of a technician is troubleshooting a windows 10…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. A key principle to apply: system Restore reverts system files, registry, and drivers.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a Windows 10 workstation that fails to boot normally after an unsuccessful driver update. The technician can access the Windows Recovery Environment (WinRE). Which two tools available in WinRE can be used to restore the system to a previous working state? (Select two.)
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Startup Repair
Startup Repair is used to fix boot problems like missing boot files, not to revert system changes like driver updates.
B
Best answer
System Restore
System Restore reverts system files, registry, and installed drivers to a previous restore point, effectively undoing the driver update.
C
Best answer
System Image Recovery
System Image Recovery restores the entire system from a backup image created before the driver update, returning to a known working state.
D
Distractor review
Safe Mode
Safe Mode is a boot mode with minimal drivers, but it does not revert changes. It could be used to uninstall the driver, but the question asks for tools in WinRE that restore to a previous state.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Startup Repair
Startup Repair is used to fix boot problems like missing boot files, not to revert system changes like driver updates.
- ✗
Safe Mode
Safe Mode is a boot mode with minimal drivers, but it does not revert changes. It could be used to uninstall the driver, but the question asks for tools in WinRE that restore to a previous state.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Candidates often confuse Startup Repair with System Restore, incorrectly believing Startup Repair can revert system changes.
Technical deep dive
How to think about this question
System Restore is a critical Windows feature designed to revert the operating system to a previous working state, known as a restore point. These restore points capture snapshots of system files, installed applications, the Windows Registry, and drivers. In the scenario described, where an unsuccessful driver update has rendered the system unbootable normally, System Restore is the ideal tool because it can effectively undo the problematic driver installation by rolling back the system configuration to a point before the update occurred. This process does not affect user data files, ensuring personal documents remain intact while system-level changes are reverted. Accessing System Restore from the Windows Recovery Environment (WinRE) is crucial when the system cannot boot into Windows normally, providing a powerful recovery mechanism. While Startup Repair is also available in WinRE, its function is distinctly different. Startup Repair focuses on diagnosing and fixing issues that prevent Windows from loading, such as corrupted boot sector information, missing boot files (like BCD or MBR issues), or problems with the boot configuration. It does not revert system changes like driver installations. Therefore, for an issue directly caused by a driver update, Startup Repair would likely not resolve the problem as it's not designed to undo software installations or configuration changes. System Image Recovery, another WinRE option, is for restoring a full system backup, which is a more drastic measure than simply reverting a driver update and requires a pre-existing system image.
KKey Concepts to Remember
- System Restore reverts system files, registry, and drivers.
- It creates restore points automatically or manually.
- User data files are not affected by System Restore.
- System Restore is accessible from WinRE when Windows fails to boot.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
System Restore reverts system files, registry, and drivers.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
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Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
System Restore reverts system files, registry, and drivers.
What is the correct answer to this question?
The correct answer is: System Restore — System Restore uses restore points to revert system files and settings without affecting user files. System Image Recovery restores the entire system from a backup image. Startup Repair fixes boot issues, not roll back drivers. Safe Mode is a boot option, not a recovery tool. Reset this PC can reinstall Windows preserving or removing files, but is not the best option for undoing a driver update if a restore point exists.
What should I do if I get this 220-1102 question wrong?
Review system Restore reverts system files, registry, and drivers., then practise related 220-1102 questions on the same topic to reinforce the concept.
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.