220-1102 Practice Question: A technician is troubleshooting a Windows 10 Pro…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

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  Task Manager

  Task Manager displays running processes, performance metrics, and startup programs. It does not provide historical crash data or detailed driver analysis.

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  Performance Monitor

  Performance Monitor is used to track system resources like CPU, memory, and disk usage over time. While useful for performance issues, it does not directly help identify the cause of blue screen crashes.

Technical deep dive

How to think about this question

Driver Verifier is a powerful diagnostic tool built into Windows designed specifically to stress-test drivers and identify those that are misbehaving, often leading to intermittent blue screen errors (BSODs). When enabled, it monitors the execution of selected drivers, allocating them fewer resources, injecting errors, and performing other checks that expose flaws in their code. This artificial stress can force an unstable driver to crash more consistently, making it easier to pinpoint the culprit when other troubleshooting steps, such as updating drivers and checking Event Viewer, have failed to reveal a clear cause for intermittent BSODs. The technician's scenario of intermittent crashes with no clear cause after initial troubleshooting strongly points to a driver-related issue that Driver Verifier is uniquely equipped to expose. While Task Manager and Performance Monitor are valuable system tools, they serve different purposes. Task Manager provides a real-time snapshot of running processes, resource utilization, and application performance, but it lacks the historical data or diagnostic capabilities needed to investigate the root cause of past intermittent system crashes. Similarly, Performance Monitor tracks system resource usage over time, which can be useful for identifying performance bottlenecks or resource leaks, but it does not actively test or diagnose driver stability in the way Driver Verifier does. In the context of intermittent BSODs where the cause is elusive, neither Task Manager nor Performance Monitor can actively provoke or identify a problematic driver, making Driver Verifier the most appropriate next step for deep-dive diagnostics.

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