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220-1102 Practice Question: A technician is troubleshooting a Windows 10…
This 220-1102 practice question tests your understanding of a technician is troubleshooting a windows 10…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. A key principle to apply: event Viewer logs system events, security events, and application events.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a Windows 10 computer that displays a blue screen error 'KMODE_EXCEPTION_NOT_HANDLED' when a USB device is plugged in. The technician updates the USB controller drivers, but the issue persists. What should the technician try next?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Disable the USB port in BIOS
Disabling the port would avoid the issue but does not resolve the underlying driver problem.
B
Distractor review
Run the Windows Memory Diagnostic
Memory issues can cause many errors, but the specific trigger (USB plug-in) suggests a driver/device issue, not memory.
C
Best answer
Check the Event Viewer for additional error details
Event Viewer can show which driver or module caused the KMODE exception, allowing targeted troubleshooting.
D
Distractor review
Replace the USB device
The issue occurs when plugging in a device, but the error may be driver-related rather than due to a faulty device.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Disable the USB port in BIOS
Disabling the port would avoid the issue but does not resolve the underlying driver problem.
- ✗
Run the Windows Memory Diagnostic
Memory issues can cause many errors, but the specific trigger (USB plug-in) suggests a driver/device issue, not memory.
- ✗
Replace the USB device
The issue occurs when plugging in a device, but the error may be driver-related rather than due to a faulty device.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Candidates might be tempted by 'Replace the USB device' as it's a common first step for device-related issues, but the BSOD points to a deeper driver problem.
Technical deep dive
How to think about this question
The 'KMODE_EXCEPTION_NOT_HANDLED' blue screen error indicates that a kernel-mode program or driver generated an exception that the error handler could not catch. In the context of a USB device triggering this error, it strongly points to a faulty or incompatible driver, or a conflict between drivers, rather than a hardware fault with the USB port itself or the device. While updating the USB controller drivers is a good initial step, the Event Viewer provides a crucial next step by logging detailed information about system events, including the specific module or driver that caused the kernel exception. This log can often pinpoint the exact file (e.g., a .sys file) responsible for the crash, which is invaluable for targeted troubleshooting, such as rolling back a specific driver, reinstalling it, or searching for known issues related to that particular driver. Running the Windows Memory Diagnostic, while useful for general system instability, is less likely to be the root cause when the error is consistently triggered by a specific peripheral action like plugging in a USB device. Memory issues typically manifest more randomly or under heavy load, not with such a precise trigger. Similarly, replacing the USB device might seem intuitive, but if the issue persists with different USB devices, or if the Event Viewer points to a system driver, it would be an unnecessary step. Disabling the USB port in BIOS would merely circumvent the problem without addressing the underlying driver instability, which could potentially affect other system components or lead to similar issues elsewhere.
KKey Concepts to Remember
- Event Viewer logs system events, security events, and application events.
- It is crucial for diagnosing system stability issues and blue screen errors.
- Event IDs and source information help identify problematic drivers or services.
- Custom views can be created to filter for specific error types or timeframes.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Event Viewer logs system events, security events, and application events.
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Question 2
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Question 4
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Question 5
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Question 6
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Event Viewer logs system events, security events, and application events.
What is the correct answer to this question?
The correct answer is: Check the Event Viewer for additional error details — The Event Viewer logs often contain detailed error information including the specific driver that caused the crash. This can guide the technician to the problematic device driver. Disabling the USB port is too aggressive; memory diagnostic might be helpful if the error points to memory, but the scenario indicates USB event. Replacing the device might not solve a driver-level issue.
What should I do if I get this 220-1102 question wrong?
Review event Viewer logs system events, security events, and application events., then practise related 220-1102 questions on the same topic to reinforce the concept.
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