220-1102 Practice Question: That their USB printer stopped working…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Roll back the Windows Update that caused the issue.

  Rolling back the update might resolve the issue, but it is a more aggressive step. Updating the printer driver is a less disruptive first step.

• ✗

  Run the Windows Printer troubleshooter.

  The troubleshooter can sometimes automatically fix issues, but it may not effectively address a driver conflict caused by an update. Updating the driver is a more targeted action.

• ✗

  Disable and re-enable the printer device in Device Manager.

  Disabling and re-enabling the device does not change the driver; it only restarts the device. This is unlikely to resolve a driver-related issue.

Technical deep dive

How to think about this question

The core concept being tested here is the proper troubleshooting methodology for device driver issues, particularly those arising after a system update. A yellow exclamation mark in Device Manager is a definitive indicator of a driver problem, often signifying that the installed driver is either corrupt, incompatible with the current operating system version, or missing. When a Windows update occurs, it can sometimes introduce changes to the operating system's kernel or API calls that render older device drivers incompatible, even if they were working perfectly before the update. Therefore, the most direct and effective first step is to acquire and install a driver specifically designed to be compatible with the updated operating system. Updating the printer driver involves either using Device Manager's built-in update function, which attempts to find a suitable driver from Windows Update or locally, or, more reliably, downloading the latest driver directly from the printer manufacturer's website. Manufacturer-provided drivers are often optimized for specific hardware and are more likely to address compatibility issues with recent OS updates. This approach is less disruptive than rolling back an entire Windows update, which can have broader system implications and potentially reintroduce security vulnerabilities or remove other beneficial fixes. While running a troubleshooter might offer some basic fixes, it's less likely to resolve a fundamental driver incompatibility than a direct driver update. Disabling and re-enabling the device simply refreshes its state without addressing the underlying driver software issue.

More questions from this exam

Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.

FAQ

Questions learners often ask

Keep practising

More 220-1102 practice questions

• →A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
• →A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
• →A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
• →A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
• →A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
• →A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…