220-1102 Operational Procedures Practice Question
A technician is supporting a shared training-room workstation. The immediate goal is to track a replaced company device. Which tool, control, or procedure is the best fit?
⚠ Common exam trap
Many exam-takers confuse troubleshooting tools (Event Viewer, System Restore) or user management (Local Users and Groups) with asset tracking procedures, overlooking that the question specifically asks for tracking a replaced device, not diagnosing a problem or managing accounts.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
asset tag and inventory update
An asset tag and inventory update is the best fit because it directly addresses the goal of tracking a replaced company device. Asset tags provide a unique physical identifier for the device, and updating the inventory record ensures the new device's location, assignment, and status are accurately logged in the asset management system. This procedure aligns with operational procedures for hardware lifecycle management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
asset tag and inventory update
Why this is correct
Asset tagging and inventory updates are fundamental to IT asset management, directly supporting operational goals for a shared training room workstation. By affixing a unique asset tag and logging the device in the inventory database, you establish accountability, aid in tracking warranties and maintenance, and enable accurate identification when troubleshooting or supporting the machine. This aligns with the immediate goal of maintaining an up-to-date asset record for the shared workstation.
- ✗
Event Viewer
Why it's wrong here
Event Viewer records application, security, and system logs, which are invaluable for diagnosing software crashes, driver failures, or security incidents on a Windows workstation. However, it provides no facility for physically identifying hardware or updating an asset database, so it cannot fulfill the immediate goal of asset tag and inventory management. While it may be useful later for troubleshooting, it is not the correct primary tool for this specific operational requirement.
- ✗
Local Users and Groups
Why it's wrong here
Local Users and Groups is a Microsoft Management Console snap-in used to create and manage local user accounts, set passwords, and assign user rights and group memberships on a single machine. This is relevant when controlling access to a shared training room workstation, but the immediate goal here is asset tracking, not user administration. Changing accounts or groups does not update the physical asset tag or inventory record, so it does not directly address the stated objective.
- ✗
System Restore
Why it's wrong here
System Restore creates restore points that contain snapshots of system files, registry settings, and installed programs, allowing a Windows system to be rolled back to a prior stable state. While this is a valuable recovery tool for issues like bad driver updates or unintended software changes, it has no effect on hardware asset documentation. Since the immediate goal is an asset tag and inventory update, System Restore is unrelated to the operational task at hand.
Go deeper
Related to this question
Learn chapter
Asset Disposal Policies
Key term
Asset management
Asset management is the process of tracking and maintaining all the hardware and software items a company owns throughout their entire life cycle.
Key term
Asset
In IT and cybersecurity, an asset is anything valuable that an organization owns or controls, including data, hardware, software, people, and intellectual property.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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