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220-1102 Practice Question: A technician is supporting a service-desk jump box
This 220-1102 practice question tests your understanding of a technician is supporting a service-desk jump box. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. A key principle to apply: safe Mode loads Windows with a minimal set of drivers and services.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is supporting a service-desk jump box. The immediate goal is to start Windows with minimal drivers to isolate a startup problem. Which tool, control, or procedure is the best fit?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
System Restore
System Restore is useful for reversing certain Windows changes but is not the best fit for this specific goal.
B
Distractor review
Event Viewer
Event Viewer is useful for logs, but this scenario requires a different primary tool or control.
C
Best answer
Safe Mode
Safe Mode directly supports the stated troubleshooting, security, or operational goal.
D
Distractor review
Local Users and Groups
Local user management does not directly address the stated issue.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
System Restore
System Restore is useful for reversing certain Windows changes but is not the best fit for this specific goal.
- ✗
Event Viewer
Event Viewer is useful for logs, but this scenario requires a different primary tool or control.
- ✗
Local Users and Groups
Local user management does not directly address the stated issue.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Candidates might be tempted by Event Viewer if they think about general troubleshooting, but it's a logging tool, not a startup mode.
Technical deep dive
How to think about this question
Safe Mode is a diagnostic startup option for Windows that starts the operating system with a minimal set of drivers and services. Its primary purpose is to allow users or technicians to troubleshoot problems that prevent Windows from starting normally or to resolve issues that occur after a normal boot. When Windows starts in Safe Mode, it loads only essential system services, basic display drivers, and core components, bypassing third-party drivers, non-essential services, and startup programs that might be causing conflicts or errors. This stripped-down environment is ideal for isolating startup problems, removing problematic software, or running diagnostic tools without interference from potentially corrupt or incompatible components. The scenario explicitly states the goal is to 'start Windows with minimal drivers to isolate a startup problem,' which perfectly aligns with Safe Mode's core functionality.
KKey Concepts to Remember
- Safe Mode loads Windows with a minimal set of drivers and services.
- It is used for diagnosing and resolving startup problems.
- Network connectivity is typically disabled in standard Safe Mode.
- Safe Mode with Networking enables essential network drivers.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Safe Mode loads Windows with a minimal set of drivers and services.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Safe Mode loads Windows with a minimal set of drivers and services.
What is the correct answer to this question?
The correct answer is: Safe Mode — The scenario tests selecting the most relevant support tool rather than choosing a generic Windows utility.
What should I do if I get this 220-1102 question wrong?
Review safe Mode loads Windows with a minimal set of drivers and services., then practise related 220-1102 questions on the same topic to reinforce the concept.
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- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.