220-1102 Practice Question: A technician is supporting a service-desk jump box

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

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  Local Users and Groups

  Local user management does not directly address the stated issue.

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  System Restore

  System Restore is useful for reversing certain Windows changes but is not the best fit for this specific goal.

• ✗

  Event Viewer

  Event Viewer is useful for logs, but this scenario requires a different primary tool or control.

Technical deep dive

How to think about this question

The scenario explicitly targets repairing Windows component store corruption as the immediate goal, preceding file integrity repair. The Deployment Image Servicing and Management (DISM) tool is specifically designed for this purpose. DISM can be used to repair the Windows image, including the component store (also known as the side-by-side store or WinSxS folder), which stores all the components needed for Windows functions. When the component store is corrupted, it can prevent Windows updates, features, and even the System File Checker (SFC) from functioning correctly. Running `DISM /Online /Cleanup-Image /RestoreHealth` attempts to repair the component store by downloading known good files from Windows Update or a specified source. Only after the component store is verified or repaired should SFC be run, as SFC relies on the integrity of the component store to find and replace corrupted system files with correct versions. If the component store itself is corrupted, SFC might not be able to find the correct replacement files, making DISM the essential first step in this specific repair sequence. System Restore, while useful for rolling back system changes, does not directly target the component store for repair in the granular way DISM does, nor does it guarantee the repair of underlying image corruption. Event Viewer is for diagnostics, not repair, and Local Users and Groups is for user management.

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