220-1102 Practice Question: A technician is supporting a remote worker laptop

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

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  Local Users and Groups

  Local user management does not directly address the stated issue.

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  Event Viewer

  Event Viewer is useful for logs, but this scenario requires a different primary tool or control.

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  System Restore

  System Restore is useful for reversing certain Windows changes but is not the best fit for this specific goal.

Technical deep dive

How to think about this question

Driver rollback is the most precise and efficient tool for recovering from system instability immediately following a new device driver installation. When a driver causes issues, Windows retains a copy of the previously installed, working driver. The rollback feature, accessed through Device Manager, allows the technician to revert to this known good driver without affecting other system configurations or user data. This targeted approach minimizes downtime and potential data loss, directly addressing the root cause of the instability caused by the faulty driver. While System Restore can also revert system changes, it operates at a broader level, potentially undoing multiple changes made since the last restore point, including software installations or updates unrelated to the driver issue. This makes it a less precise and potentially more disruptive solution compared to a driver rollback, which specifically targets the problematic driver. Event Viewer, on the other hand, is a diagnostic tool for reviewing logs and identifying errors, but it does not provide a direct recovery mechanism. Local Users and Groups is entirely unrelated to driver management or system recovery from driver issues, focusing solely on user account permissions and group memberships. Therefore, for the immediate goal of recovering from a newly installed, unstable device driver, driver rollback is the optimal and most direct solution.

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