220-1102 Operational Procedures Practice Question
A technician has submitted a change request to replace a failing power supply in a server. The Change Advisory Board (CAB) has approved the request. According to change management best practices, what should the technician do NEXT?
⚠ Common exam trap
Many candidates confuse the order of steps in change management, thinking that testing or notification should occur after approval, when in fact testing is part of the implementation plan and notification should have been completed during the planning phase before CAB review.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Implement the change during the scheduled maintenance window
Once the CAB has approved the change request, the next step per change management best practices is to implement the change during the scheduled maintenance window. This ensures that the replacement of the failing power supply occurs at a time that minimizes disruption and aligns with the approved plan, including any necessary rollback procedures.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Test the new power supply in the server before installation
Why it's wrong here
Testing the replacement power supply is a planning-phase activity intended to verify wattage, form factor, and connector compatibility before the change request is submitted and approved. Performing it after approval risks wasting the maintenance window and implies the approved plan was not properly validated. The correct after-approval action is to execute the approved plan, not re-test components.
- ✓
Implement the change during the scheduled maintenance window
Why this is correct
With the change request approved, the technician should implement the replacement exactly as documented within the scheduled maintenance window. This follows the change management process, ensures all stakeholders and support staff are prepared, and allows the rollback plan to be available if the power supply fails. Implementation is the immediate next step after approval.
- ✗
Notify all users of potential downtime
Why it's wrong here
User notification must occur before approval, as part of the change request's communication and impact analysis, so stakeholders can plan around the downtime. Sending notifications after approval delays implementation or leaves users unprepared, which violates change management best practices. The approved request should already include the identified maintenance window and any required user communications.
- ✗
Document the outcome of the change in the system log
Why it's wrong here
Documenting the outcome is a closure-phase activity that captures what happened, deviations from the plan, and verification results after implementation. It occurs after the change is complete, not before or as the immediate next step. The next step after approval is to perform the change, with documentation finalized during post-implementation review.
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