220-1102 Practice Question: A technician is preparing to upgrade a Windows 10…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Proceed with the upgrade using the Windows 11 ISO file

  Microsoft blocks upgrades on unsupported CPUs; even if bypassed, it may not be supported.

• ✗

  Check if Secure Boot is enabled and attempt the upgrade

  Secure Boot and TPM are prerequisites, but the CPU is still unsupported.

• ✗

  Replace the CPU with an 8th generation or later processor

  CPU replacement may not be cost-effective or possible on the same motherboard; best practice is to evaluate the whole system.

Technical deep dive

How to think about this question

When faced with a system that does not meet the minimum hardware requirements for an operating system upgrade, particularly a critical component like the CPU for Windows 11, the technician's primary responsibility is to identify and report this incompatibility. Microsoft has clearly defined a list of supported processors, and a 7th generation Intel Core i7 falls outside this list. While it might be technically possible to bypass these checks using methods like modifying the registry or using specific ISO creation tools, doing so places the system in an unsupported state. This means the system may not receive critical security updates, feature updates, or driver updates, potentially leading to instability, performance issues, and significant security vulnerabilities over time. Furthermore, such an action could void support agreements or warranties, and troubleshooting future issues would be significantly more complex without vendor support. The correct course of action, therefore, is to inform management about the hardware limitation. This allows the business to make an informed decision regarding the workstation's future, which could involve replacing the entire system, upgrading specific components if feasible and cost-effective, or deciding to keep the workstation on Windows 10 until its end-of-life. This approach prioritizes system stability, security, and adherence to vendor support policies over attempting a potentially problematic workaround. Options like checking Secure Boot (B) are irrelevant once the CPU incompatibility is confirmed, as Secure Boot is another prerequisite, not a solution for an unsupported CPU. Replacing the CPU (C) is a significant hardware change that requires management approval and budget, and it's not the technician's immediate decision when encountering an incompatibility. Proceeding with the upgrade via ISO (A) is a technical workaround that leads to an unsupported configuration, which is professionally irresponsible in a production environment.

More questions from this exam

Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.

FAQ

Questions learners often ask

Keep practising

More 220-1102 practice questions

• →A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
• →A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
• →A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
• →A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
• →A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
• →A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…