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220-1102 Practice Question: That Microsoft Word crashes immediately when…
This 220-1102 practice question tests your understanding of that microsoft word crashes immediately when…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that Microsoft Word crashes immediately when trying to open a specific document. The document was created on another computer and is critical. The technician has already repaired the Office installation and installed all updates. Which should the technician try NEXT to open the document?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Use the /safe switch to open Word in Safe Mode and then open the document.
Correct. Opening Word in Safe Mode disables add-ins and templates that might be causing the crash. This can help isolate whether the issue is with the document itself or with the Office environment.
B
Distractor review
Reinstall the entire Microsoft Office suite.
Incorrect. Reinstalling Office is a last resort and may not be necessary if the problem is caused by a corrupted add-in or template that safe mode can bypass.
C
Distractor review
Use a third-party document repair tool to fix the document.
Incorrect. While a repair tool might be useful if the document is corrupted, using built-in safe mode should be attempted first as it is quicker and non-invasive.
D
Distractor review
Copy the document to a different folder and try opening it again.
Incorrect. Simply moving the file is unlikely to resolve a crash caused by add-ins or the document itself. The location is not typically the cause of such crashes.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Reinstall the entire Microsoft Office suite.
Incorrect. Reinstalling Office is a last resort and may not be necessary if the problem is caused by a corrupted add-in or template that safe mode can bypass.
- ✗
Use a third-party document repair tool to fix the document.
Incorrect. While a repair tool might be useful if the document is corrupted, using built-in safe mode should be attempted first as it is quicker and non-invasive.
- ✗
Copy the document to a different folder and try opening it again.
Incorrect. Simply moving the file is unlikely to resolve a crash caused by add-ins or the document itself. The location is not typically the cause of such crashes.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
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Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Use the /safe switch to open Word in Safe Mode and then open the document. — Starting Office applications in Safe Mode disables add-ins and customizations that may be causing the crash. This is a common troubleshooting step before more drastic measures. Reinstalling Office is time-consuming and may not resolve the issue. A third-party repair tool could be used if safe mode fails, but safe mode is a built-in option. Simply copying the file to a different location is unlikely to help if the file itself is corrupted, but safe mode should be tried first.
What should I do if I get this 220-1102 question wrong?
Identify which 220-1102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
About these practice questions
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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