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220-1102 Software Troubleshooting Practice Question

Match each Windows edition to its typical use case or feature.

Drag a concept onto its matching description — or click a concept then click the description.

Concepts
Matches

Designed for home users, lacks BitLocker and Group Policy

Includes BitLocker, Remote Desktop, and Group Policy management

Volume-licensed edition with advanced security and management features

Academic edition, similar to Enterprise but for educational institutions

Locked down mode that only allows apps from Microsoft Store

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Windows 10 Home: Designed for home users with basic features.

Windows editions vary: Home for consumers, Pro for small businesses with BitLocker and Remote Desktop, Enterprise for large organizations with volume licensing and advanced security. Common confusions involve associating Home with Pro features or vice versa.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✓

    Windows 10 Home: Designed for home users with basic features.

    Why this is correct

    Windows 10 Home is the consumer-grade SKU of Windows 10, designed for personal, family, and general-purpose use. It includes core features like the Start menu, Edge, Cortana, Windows Hello, and Windows Update, but excludes advanced business tools such as domain join, Group Policy management, BitLocker, Hyper-V, and Remote Desktop hosting. Its functionality is intentionally limited to keep it simple and affordable for home users.

  • ✓

    Windows 10 Pro: Includes BitLocker and Remote Desktop.

    Why this is correct

    Windows 10 Pro is a business-oriented edition that adds administrative and security capabilities on top of the Home feature set. The two signature inclusions are BitLocker Drive Encryption for full-volume data protection and Remote Desktop hosting, which allows a PC to accept inbound RDP connections from remote clients. Pro also supports domain joining, Group Policy, Hyper-V, Windows Sandbox, and Windows Update for Business, making it the baseline SKU for small-to-medium enterprises.

  • ✓

    Windows 10 Enterprise: Volume licensing and advanced security.

    Why this is correct

    Windows 10 Enterprise is licensed through volume licensing agreements, meaning it is not sold at retail and is intended for large organizations with centralized procurement. It includes all Windows 10 Pro features plus advanced security and management technologies such as Credential Guard, AppLocker, DirectAccess, Microsoft Application Virtualization (App-V), and the Long-Term Servicing Channel (LTSC) for long-term update control. These capabilities require enterprise-scale administration and are far beyond the needs of any home user.

  • ✗

    Windows 10 Home: Includes Remote Desktop.

    Why it's wrong here

    This statement is incorrect because Windows 10 Home does not include the Remote Desktop Host service, which is the feature that allows a PC to accept incoming RDP connections. Windows 10 Home does ship with the Remote Desktop Client application (mstsc.exe), so users can connect out to other machines, but they cannot use their Home PC as a remote desktop server. Remote Desktop hosting is available only in Windows 10 Pro, Enterprise, and Education editions.

  • ✗

    Windows 10 Pro: Designed for home users.

    Why it's wrong here

    This statement mischaracterizes the target audience of Windows 10 Pro. While Pro includes the same consumer features as Home (e.g., apps, Edge, games), it is explicitly aimed at business users, IT professionals, and power users who need domain join, BitLocker encryption, Group Policy, Hyper-V, and remote desktop capability. Home is the edition designed for home users; Pro packages additional management and security tools that are unnecessary and undesirable for a typical home environment.

  • ✗

    Windows 10 Enterprise: Basic features for home.

    Why it's wrong here

    This statement is the opposite of the truth, because Windows 10 Enterprise is the most feature-rich and security-hardened consumer-facing SKU, not a basic one. In fact, Enterprise contains every feature from Pro (such as BitLocker, Remote Desktop, and Group Policy) plus additional advanced protections like Credential Guard, AppLocker, DirectAccess, and Windows Defender Exploit Guard. It is sold only through volume licensing contracts to large organizations, so it is not intended for home use and carries administrative complexity that home users would never need.

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.