220-1102 Operational Procedures Practice Question
A technician has just completed a scheduled change that involved updating the operating system on ten company workstations. The update was successful on all workstations. According to change management best practices, which of the following should the technician do to properly close the change?
⚠ Common exam trap
Candidates often think a post-implementation review requires a new change request, but in reality, the review is a step within the same change lifecycle, and the correct action is to submit the closure report to the CAB.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a detailed change report and submit it to the CAB
Change management best practices require that after a successful change, the technician must create a detailed change report documenting the outcome, any deviations, and lessons learned, and submit it to the Change Advisory Board (CAB) for formal closure. This ensures the change is properly recorded, auditable, and the CAB can verify that the implementation met the approved objectives without unintended impact.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Submit a new change request for a post-implementation review
Why it's wrong here
Submitting a new change request for a post-implementation review is incorrect because the review is not a separate change; it is an activity within the closure phase of the original change. Opening a new request would create a duplicate record, distort metrics, and add unnecessary overhead to the CAB process. The correct approach is to attach the review findings to the existing change record and use the normal post-implementation review (PIR) process.
- ✓
Create a detailed change report and submit it to the CAB
Why this is correct
Creating a detailed change report that documents the outcomes, deviations, and verification results, then submitting it to the CAB (or updating the change record) is the essential closure step in change management. This report provides the audit trail required for compliance, supports continuous improvement, and formally communicates that the change is complete. It also gives the CAB evidence to confirm that the change met its objectives and that no further action is needed.
- ✗
Proceed to the next scheduled change without further documentation
Why it's wrong here
Proceeding to the next scheduled change without further documentation violates change management best practices because it breaks the audit trail and removes the ability to trace what was changed, why, and by whom. This can lead to accountability issues, difficulty in troubleshooting future incidents, and failure to meet regulatory or organizational compliance requirements. Every change must be formally closed with documentation before the next change is initiated.
- ✗
Archive all change-related emails and delete the change request
Why it's wrong here
Archiving all change-related emails and deleting the change request is incorrect because deleting the change record eliminates the official audit trail, which is a fundamental requirement of change management. Email archives might contain informal discussion, but they do not provide the structured, authorized record of the change. The change request must be preserved in the change management system, typically in a closed state, to allow future audits, post-incident reviews, and historical analysis.
Go deeper
Related to this question
Learn chapter
Windows Disk Management
Key term
Operating system
An operating system (OS) is the core software that manages a computer's hardware and software resources, providing common services for computer programs.
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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