220-1102 Practice Question: A technician is implementing a change to deploy…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Proceed with the change on the remaining 17 workstations.

  This ignores the issue and proceeds without CAB approval, which is not compliant with change management.

• ✗

  Continue the deployment but skip the three incompatible workstations.

  Skipping workstations without CAB approval is a modification of the change and is not allowed.

• ✗

  Modify the change request to exclude the three workstations and proceed.

  Only the CAB can approve modifications to a change request; the technician cannot unilaterally modify it.

Technical deep dive

How to think about this question

When a technician encounters an unforeseen issue during the implementation of a CAB-approved change, such as hardware incompatibility preventing the full deployment as planned, the primary best practice is to halt the current deployment and immediately notify the Change Advisory Board (CAB). The CAB is the governing body responsible for reviewing and approving changes to the IT environment. The original change request was approved for 20 workstations; discovering that three are incompatible means the approved scope cannot be fully met. Any deviation from the approved plan, even if it seems logical to the technician, constitutes a modification to the change and requires re-evaluation and re-approval by the CAB. The mechanical process involves the technician pausing the deployment to prevent further unauthorized actions. They then document the discovered incompatibility, its impact, and the number of affected systems, and present this information to the CAB. The CAB will then assess the new information, consider the implications of deploying to only 17 workstations, and decide on the appropriate course of action. This could include approving a revised plan to deploy to 17 and address the remaining three separately, deferring the entire change, or even canceling it if the impact is too significant. This structured approach ensures that all changes, including deviations, are properly controlled, documented, and aligned with organizational goals and risk tolerance. Distractor options like proceeding with the change on the remaining workstations (A and C) or unilaterally modifying the change request and proceeding (D) are incorrect because they bypass the critical oversight function of the CAB. A technician does not have the authority to unilaterally alter the scope or execution of an approved change. Doing so could lead to undocumented systems, inconsistent configurations, increased risk, and potential operational issues, all of which change management aims to prevent. The technician's role is to execute the approved plan or report back when execution is not possible as planned.

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