220-1102 Operational Procedures Practice Question
A technician has implemented an approved change to a server and verified that it works correctly. According to change management best practices, what should the technician do NEXT?
⚠ Common exam trap
Watch out — candidates often confuse the order of documentation steps, thinking they should document the reason or approval details after implementation, when in fact those are completed earlier in the change process, and the key missing step is documenting the verification results.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the results of testing and verification
After implementing an approved change and verifying it works correctly, change management best practices require documenting the results of testing and verification. This ensures that the change is fully recorded for audit trails, rollback planning, and future troubleshooting. The verification step confirms the change met its objectives, and documenting it closes the change management loop.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Document the reason for the change
Why it's wrong here
Recording the reason for a change is an input to the change proposal itself, used by the CAB to assess risk, business value, and rollback criteria during the approval gate. By the time implementation has occurred, that rationale has already been captured and approved; adding it afterward is out-of-sequence documentation and provides no evidence about the actual success of the deployment. Thus, it is not a post-implementation step.
- ✗
Document the cost of the change
Why it's wrong here
Cost data, including estimated versus actual expenditures, belongs to the financial planning and change request phase where the budget is authorized. While a post-implementation review may reference cost overruns for future lessons learned, documenting the cost itself is not a required verification step after a server change. The technician's immediate duty is to certify that the change meets technical acceptance criteria, not to re-record pricing information.
- ✓
Document the results of testing and verification
Why this is correct
After a server change is applied, the technician must run functional, performance, and regression tests against the affected services, then document the observed results in the change record. This documentation is the definitive evidence that the implementation succeeded, enables future engineers to understand what baseline was validated, and supplies the information needed for an informed rollback decision if a later incident arises. It is the core deliverable of the post-implementation phase.
- ✗
Document the name of the technician who approved the change
Why it's wrong here
The approving technician's name is written into the change ticket when the CAB or authorized change owner grants approval, so recording it again after implementation duplicates information that already exists in the workflow. Post-implementation attention should be directed to objective outcomes—test results, system behavior, and user impact—rather than re-asserting the approval identity. Therefore, logging the approver is not a separate verification activity.
Go deeper
Related to this question
Learn chapter
Disaster Recovery Planning
Key term
Audit
An audit is a systematic, independent review of IT systems, processes, and controls to verify compliance with policies, standards, and regulations.
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.