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220-1102 Practice Question: A user has forgotten the BitLocker recovery key…
This 220-1102 practice question tests your understanding of a user has forgotten the bitlocker recovery key…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user has forgotten the BitLocker recovery key for their Windows 10 laptop and is unable to boot after a BIOS update. The laptop is protected by BitLocker Drive Encryption. The user stored the recovery key in a safe, but the safe is inaccessible during a disaster. What is the BEST first step for the technician to attempt?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Perform a system restore to a point before the BIOS update
System Restore restores Windows system files and settings but does not revert BIOS settings or TPM measurements, so it will not resolve the BitLocker recovery prompt.
B
Distractor review
Remove the hard drive and connect it to another computer to retrieve data
While this could allow data access if the recovery key is obtained later, it is not a first step and does not solve the immediate boot issue. Removing the drive may also complicate recovery.
C
Best answer
Restore the previous BIOS settings
Reverting the BIOS to its previous configuration restores the original TPM measurements, which often allows the system to boot normally without requiring the recovery key.
D
Distractor review
Run the BitLocker repair tool from Windows Recovery Environment
The BitLocker repair tool (repair-bde) is used to repair a corrupted BitLocker volume or to recover data, but it requires the recovery key and does not address the trigger of the recovery screen.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Perform a system restore to a point before the BIOS update
System Restore restores Windows system files and settings but does not revert BIOS settings or TPM measurements, so it will not resolve the BitLocker recovery prompt.
- ✗
Remove the hard drive and connect it to another computer to retrieve data
While this could allow data access if the recovery key is obtained later, it is not a first step and does not solve the immediate boot issue. Removing the drive may also complicate recovery.
- ✗
Run the BitLocker repair tool from Windows Recovery Environment
The BitLocker repair tool (repair-bde) is used to repair a corrupted BitLocker volume or to recover data, but it requires the recovery key and does not address the trigger of the recovery screen.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Restore the previous BIOS settings — BitLocker uses the TPM to validate boot components; a BIOS change can alter the measurement, triggering recovery mode. Restoring the previous BIOS settings may restore the expected measurements and allow the system to boot without the recovery key. This is a non-destructive first step. System Restore may not affect TPM measurements. Removing the drive or using BitLocker repair tools are more invasive and less likely to resolve the issue.
What should I do if I get this 220-1102 question wrong?
Identify which 220-1102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.