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220-1102 Operating Systems Practice Question

A technician needs to enable Remote Desktop on a Windows 10 Pro workstation to allow a remote user to access the machine. Which Control Panel or Settings path should the technician use to enable this feature?

⚠ Common exam trap

Test-takers frequently confuse network sharing settings (which control local network visibility) with remote access settings, mistakenly thinking 'Advanced sharing settings' is the correct path for enabling Remote Desktop.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

System Properties > Remote tab

Remote Desktop is enabled via the System Properties dialog, specifically on the Remote tab, where the user can select 'Allow remote connections to this computer'. This is the standard Control Panel path for enabling RDP on Windows 10 Pro, which supports Remote Desktop hosting.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✓

    System Properties > Remote tab

    Why this is correct

    The Remote tab in System Properties (accessible via sysdm.cpl) is the singular GUI location for enabling the Remote Desktop host service on a Windows 10 Pro workstation. It toggles the fDenyTSConnections registry value (under HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server) to allow RDP connections, and it also configures the Windows Defender Firewall rule for TCP port 3389. The 'Select Users' button lets you explicitly grant access to non-administrator accounts by adding them to the Remote Desktop Users group, which is required because RDP connections are denied by default unless a user is an admin or is a member of that group.

  • ✗

    Network and Sharing Center > Advanced sharing settings

    Why it's wrong here

    Network and Sharing Center > Advanced sharing settings is purely a network profile configuration tool. It toggles network discovery, file and printer sharing, public folder sharing, and media streaming for each network profile (Private, Guest, Public). Remote Desktop is a system service—TermService—that listens on TCP 3389, and its enablement is governed by the Terminal Server settings in the System Properties Remote tab, not by the SMB/CIFS sharing stack. While a firewall rule for port 3389 may be needed, enabling file sharing here does not affect the Remote Desktop listener, and this location provides no interface for adding users to the Remote Desktop Users group.

  • ✗

    Devices and Printers

    Why it's wrong here

    Devices and Printers is a Shell namespace that manages physical and virtual hardware devices, including printers, scanners, mice, and Bluetooth peripherals. It exposes Device Stage pages and printer queues, and it provides drivers and management options for those devices. Remote Desktop is an operating system feature (the RDP server) that requires the Remote Desktop Services service and the RDP-Tcp listener, not a hardware device or peripheral. There is no functional path from Devices and Printers to enabling Remote Desktop; attempting to enable RDP through this interface would be nonsensical because it controls device drivers and physical I/O, not remote access protocols.

  • ✗

    User Accounts > Manage your credentials

    Why it's wrong here

    User Accounts > Manage your credentials opens Credential Manager, a vault that stores sign-in information such as passwords, certificates, and Windows Live credentials for use in network shares, mapped drives, and websites. It is used for authenticating the current user to external resources, not for enabling an inbound remote management service. Remote Desktop enablement is a machine-level configuration that starts the TermService and sets a 'fDenyTSConnections' value to 0; user authorization for RDP is controlled by membership in the Remote Desktop Users group via System Properties, not by storing credentials in the vault. Even if valid credentials are stored in Credential Manager, that does not grant remote access unless the RDP host is explicitly enabled and the user is authorized.

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.