220-1102 Operating Systems Practice Question
A technician needs to deploy a customized Windows 10 image to multiple new laptops. The image must include specific device drivers and a line-of-business application. After installing the OS, drivers, and application on a reference computer, which built-in Windows tool should the technician use to capture the image for deployment?
⚠ Common exam trap
Many candidates confuse Sysprep as the tool that captures the image, when in fact Sysprep only prepares the system for imaging, while DISM performs the actual capture.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Deployment Image Servicing and Management (DISM)
DISM is the correct tool for capturing a customized Windows 10 image into a .wim file after Sysprep has been run. The technician uses DISM with the /Capture-Image option to create a deployable image from the reference computer's partition. This image can then be applied to multiple new laptops using DISM /Apply-Image or a deployment solution like MDT.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
System Preparation Tool (Sysprep)
Why it's wrong here
System Preparation Tool (Sysprep) only generalizes a Windows installation by stripping machine-specific data (computer name, security identifiers, driver caches) so it can be reused as a reference. It does not produce a .wim or .esd file; the captured image file is created separately by DISM or another imaging tool. Without a subsequent capture step, Sysprep leaves the OS intact on the source machine.
- ✓
Deployment Image Servicing and Management (DISM)
Why this is correct
Deployment Image Servicing and Management (DISM) is the command-line utility that captures a prepared, generalized Windows partition into a deployable .wim image using /Capture-Image. It also applies captured images to new hardware with /Apply-Image and can service offline images by adding drivers, updates, or language packs. Because the question requires actually creating a customized image file, DISM is the tool that performs that capture.
- ✗
Windows System Image Manager (WSIM)
Why it's wrong here
Windows System Image Manager (WSIM) is an ADK tool used to create and edit unattended answer files (.xml) that automate Windows Setup, such as specifying product keys, disk partitioning, and OOBE settings. It does not capture or apply Windows images; it only supplies configuration inputs to Setup. Hence, it cannot create a customized deployable image by itself.
- ✗
Windows Preinstallation Environment (Windows PE)
Why it's wrong here
Windows Preinstallation Environment (Windows PE) is a minimal bootable operating system used to start a PC and run deployment tools before the full Windows OS loads. While you would typically boot into Windows PE to execute DISM (or ImageX) for image capture, Windows PE itself has no native image-capturing capability. It is an environment, not the tool that creates the .wim file.
Go deeper
Related to this question
Learn chapter
Windows Networking and File Sharing
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Image
An image is a complete snapshot of a system's operating system, applications, and settings, used to deploy or restore computing environments quickly.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.