220-1102 Operational Procedures Practice Question
A technician has completed a standard change to replace a faulty power supply in a desktop computer. After installation, the computer powers on and all components are recognized. According to change management best practices, what should the technician do NEXT?
⚠ Common exam trap
It's easy for candidates to assume a standard change is complete once the system powers on, overlooking the mandatory documentation step that ensures compliance with change management policies and audit readiness.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the change and update asset records.
According to change management best practices, after completing a standard change, the technician must document the change and update asset records to maintain an accurate inventory and configuration management database (CMDB). This ensures traceability, supports future troubleshooting, and aligns with ITIL framework principles for change closure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Close the change request immediately.
Why it's wrong here
Closing the change request immediately without documentation violates formal change management procedures. The change record must capture the faulty part's details, the replacement part's serial number, and the technician's identity to provide a complete audit trail. Without this, the organization loses visibility into hardware history, which impedes future troubleshooting and regulatory compliance. Therefore, closure is premature until all required fields are populated.
- ✓
Document the change and update asset records.
Why this is correct
Documenting the change and updating asset records is the essential next step after any hardware swap. This ensures the asset inventory reflects the new power supply's serial number, model, and installation date, which supports warranty tracking and lifecycle management. It also creates a changelog entry that helps future technicians diagnose recurring issues and establishes accountability. In ITIL-based change management, documentation is the trigger for moving the request to a closed state.
- ✗
Place the old power supply in the spare parts inventory without documentation.
Why it's wrong here
Placing the old power supply into spare parts inventory without documentation is dangerous because its condition and test status become unknown. A documented spare should include the asset ID, failure reason, and whether it was repaired or decommissioned, otherwise a later technician might install a known-faulty unit. Undocumented spares also create inventory inaccuracies and waste procurement budget on duplicate parts. This action must be coordinated with the change record rather than done separately.
- ✗
Test the system under load for 24 hours before documenting.
Why it's wrong here
A 24-hour burn-in test is unnecessary for a standard power supply replacement and would unnecessarily delay the change closure. Standard practice is to perform basic verification—such as confirming POST, checking voltages, and ensuring the system boots—then document the change immediately. Prolonged testing is reserved for non-standard or high-availability environments, and it does not replace the requirement for timely documentation. The technician should document first, then initiate any extended verification if the change policy requires it.
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Key term
Asset
In IT and cybersecurity, an asset is anything valuable that an organization owns or controls, including data, hardware, software, people, and intellectual property.
Key term
Configuration Management Database
A Configuration Management Database (CMDB) is a centralized repository that stores information about all the hardware, software, and other components in an IT system and their relationships.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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