220-1102 Operational Procedures Practice Question
A technician has completed a standard change to replace a failed hard drive in a server. After confirming the server is operational, the technician updates the change request ticket with the completion time and status. According to change management best practices, what documentation step should the technician ensure is completed within 24 hours?
⚠ Common exam trap
Test-takers frequently confuse post-implementation documentation with approval or review steps, assuming the CAB must be notified or a review requested, when in fact the immediate priority is updating the asset inventory to reflect the physical change.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update the asset inventory database with the new drive's serial number and location
Updating the asset inventory database with the new drive's serial number and location is a critical post-implementation step in change management. It ensures accurate hardware tracking, supports warranty claims, and maintains an up-to-date configuration management database (CMDB) for future troubleshooting and audits. The 24-hour window aligns with ITIL best practices for recording asset changes after a standard change is completed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Send an email to the CAB approving the change
Why it's wrong here
Sending an email to the CAB to approve a standard change is unnecessary because standard changes are pre-approved low-risk procedures that already have CAB authorization in place. The CAB typically reviews normal or major changes, not routine hardware replacements, so this action would not align with the change management workflow. After completion, documentation belongs in the change record and asset inventory, not as a separate CAB notification.
- ✓
Update the asset inventory database with the new drive's serial number and location
Why this is correct
Updating the asset inventory database with the new drive's serial number and location ensures that IT asset records accurately reflect the current hardware configuration. This is a critical post-replacement documentation step because asset tracking relies on current serial numbers, locations, and ownership details to manage warranties, support contracts, and audits. Without this update, the inventory would still list the failed drive, causing discrepancies that complicate future maintenance or security responses.
- ✗
Submit a request to the CAB for post-implementation review
Why it's wrong here
Submitting a request to the CAB for a post-implementation review is not required after a standard change because these changes are pre-approved and considered low risk, with no mandatory review timeframe. Standard change processes may include a scheduled post-review or audit later, but it would not be an immediate CAB request. For a failed drive replacement, the correct follow-up is simply to document the new drive in the inventory and close the change record.
- ✗
Archive the old drive for evidence
Why it's wrong here
Archiving the old failed drive is not a documentation step; it is a physical action that, depending on policy, might involve secure disposal or data destruction, not retention as evidence. The drive is not a piece of legal or audit evidence unless there is a specific investigation requiring a hold. The proper documentation action is to update asset inventory to reflect the removed drive and the new drive, while the old drive's disposal should follow data sanitization or recycling procedures.
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Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
Key term
Power-on Self-test
The Power-on Self-test (POST) is a diagnostic process a computer runs immediately when you turn it on to check that essential hardware components are working correctly before loading the operating system.
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Same concept, more angles
3 more ways this is tested on 220-1102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A technician has completed a standard change to replace a failed power supply in a server. After verifying that the server is online and all services are running, what should the technician do NEXT according to change management best practices?
easy- A.Close the change request immediately
- ✓ B.Update the change documentation with the results
- C.Inform the user that the issue is resolved
- D.Submit a new change request for the same replacement
Why B: Change management best practices require that after a standard change is completed and verified, the technician must update the change documentation with the results (e.g., serial number of the new power supply, verification steps performed, and any deviations). This ensures an accurate audit trail and supports future troubleshooting or rollback if needed. Simply closing the request without documentation violates ITIL and CompTIA change management procedures.
Variation 2. A technician has completed a standard change to replace a faulty power supply in a desktop computer. After installation, the computer powers on and all components are recognized. According to change management best practices, what should the technician do NEXT?
easy- A.Close the change request immediately.
- ✓ B.Document the change and update asset records.
- C.Place the old power supply in the spare parts inventory without documentation.
- D.Test the system under load for 24 hours before documenting.
Why B: According to change management best practices, after completing a standard change, the technician must document the change and update asset records to maintain an accurate inventory and configuration management database (CMDB). This ensures traceability, supports future troubleshooting, and aligns with ITIL framework principles for change closure.
Variation 3. A technician is documenting a change to replace a failed hard drive in a server. The change was approved as a standard change. After the replacement, the server reboots and is online. The technician tests connectivity and verifies data integrity. According to change management best practices, what should the technician do next?
medium- A.Close the change request immediately
- ✓ B.Update the change request with the results and close it
- C.Send an email to all users
- D.Create a backout plan
Why B: After completing a standard change, the technician must document the results—including verification of connectivity and data integrity—and then formally close the change request. This ensures an accurate audit trail, supports compliance with change management policies, and allows the change to be reviewed if issues arise later. Simply closing without updating would leave the record incomplete and violate best practices.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.