220-1102 Practice Question: A technician is applying a critical security…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

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  Proceed with the reboot since the patch is critical and the window is short.

  Incorrect. Deviating from the approved plan without authorization violates change management procedures and could lead to unintended downtime or data loss.

• ✗

  Reboot the server and document the change after completion.

  Incorrect. Documentation after the fact does not replace the need for prior approval. This approach circumvents the change approval process.

• ✗

  Extend the maintenance window and continue with the reboot.

  Incorrect. Extending the window without authorization is also a violation of change management. Only the CAB can approve changes to the schedule or scope.

Technical deep dive

How to think about this question

This question directly tests a fundamental principle of IT change management, specifically how to handle unexpected deviations from an approved change plan. The core concept is that any significant alteration to a planned change, such as an unplanned server reboot, requires re-evaluation and approval from the Change Advisory Board (CAB). The CAB's role is to assess the potential impact, risks, and resource implications of changes. In this scenario, the technician is faced with an unexpected reboot prompt. While the patch is critical and the window is short, proceeding without approval (Options A and C) bypasses the very mechanism designed to prevent unforeseen issues. An unplanned reboot could disrupt other services, extend downtime beyond the agreed window, or even lead to data corruption if not properly coordinated. The correct action, stopping the installation and contacting the CAB, ensures that the unexpected event is properly vetted. The CAB can then decide whether to approve the reboot, reschedule the patch, or provide alternative instructions based on a broader understanding of the IT environment and business impact. This adherence to process, even under pressure, is crucial for maintaining system stability and accountability. Options A, C, and D all represent a failure to follow established change management protocols, prioritizing speed or convenience over controlled, authorized execution, which is a common cause of service outages in production environments. The technician's primary responsibility is to follow the approved plan or seek re-approval for deviations, not to make unilateral decisions that could have significant consequences.

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