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220-1102 Practice Question: A technician has an approved change request to…
This 220-1102 practice question tests your understanding of a technician has an approved change request to…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician has an approved change request to deploy a new accounting software package to 20 workstations. During the rollout on the first workstation, the technician discovers that the software requires a newer version of a runtime library that is not installed. The technician checks the remaining workstations and finds that 15 of them already have the required runtime, but five older workstations do not. According to change management best practices, what should the technician do FIRST?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Deploy the software to the 15 compatible workstations and leave the five older ones for a later project
This deviates from the approved scope (20 workstations). The change request must cover all intended systems; partial deployment without approval can lead to undocumented inconsistencies.
B
Distractor review
Install the required runtime on the five older workstations and then proceed with the software deployment
Installing additional software (the runtime) is a change itself that was not approved. The technician should not modify the deployment plan without CAB approval.
C
Best answer
Stop the deployment and escalate the situation to the Change Advisory Board
The technician should halt the change and inform the CAB. The CAB can review the new information, approve a revised plan (e.g., adding the runtime to the change scope), and ensure proper documentation and risk assessment.
D
Distractor review
Revert all changes made so far and cancel the change request
Cancelling the change is an extreme step that may not be necessary. The CAB may decide to update the change plan to include installing the required runtime, making the change successful.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Deploy the software to the 15 compatible workstations and leave the five older ones for a later project
This deviates from the approved scope (20 workstations). The change request must cover all intended systems; partial deployment without approval can lead to undocumented inconsistencies.
- ✗
Install the required runtime on the five older workstations and then proceed with the software deployment
Installing additional software (the runtime) is a change itself that was not approved. The technician should not modify the deployment plan without CAB approval.
- ✗
Revert all changes made so far and cancel the change request
Cancelling the change is an extreme step that may not be necessary. The CAB may decide to update the change plan to include installing the required runtime, making the change successful.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Stop the deployment and escalate the situation to the Change Advisory Board — When an approved change encounters an unforeseen obstacle, such as missing dependencies on some workstations, the technician should stop deployment and escalate the issue to the Change Advisory Board (CAB). The CAB will assess the impact, approve any modifications to the change plan (e.g., updating the runtime on those five workstations), and provide guidance. Deploying the runtime without approval may violate change management procedures, and proceeding only on compatible workstations ignores the risk of an incomplete deployment. Reverting all changes is premature before seeking CAB input.
What should I do if I get this 220-1102 question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1102 NAT questions on configuration and troubleshooting.
About these practice questions
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.