220-1102 Operating Systems Practice Question
A technician needs to allow a specific user to connect remotely to a Windows 10 Pro workstation that is not part of a domain. The user will be using the built-in Remote Desktop client. Which steps must the technician take?
⚠ Common exam trap
Many exam-takers think adding a user to the Remote Desktop Users group (Option A) is sufficient, but they forget that the Remote Desktop feature itself must be enabled first in System Properties, which is the prerequisite step that Option B correctly combines.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable Remote Desktop in System Properties and add the user via the 'Select Users' button.
On a standalone Windows 10 Pro workstation, enabling Remote Desktop via System Properties (System Properties > Remote tab) and then clicking 'Select Users' to add the specific user is the standard method to grant remote access. This automatically adds the user to the Remote Desktop Users group and configures the necessary firewall rules for RDP (port 3389). The built-in Remote Desktop client (mstsc.exe) will then allow that user to connect.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Add the user to the Remote Desktop Users group using Local Users and Groups (lusrmgr.msc).
Why it's wrong here
Adding the user to the Remote Desktop Users group via lusrmgr.msc is necessary but insufficient: the Remote Desktop service is disabled by default on Windows 10 Pro, so group membership alone does not allow inbound connections. You must first enable Remote Desktop in System Properties, which also creates the necessary firewall rules and starts the Remote Desktop Services. Without that step, the group assignment has no effect, and the user will be unable to connect.
- ✓
Enable Remote Desktop in System Properties and add the user via the 'Select Users' button.
Why this is correct
In System Properties, the Remote tab has an 'Allow remote connections to this computer' checkbox that enables the Remote Desktop service and configures Windows Firewall to permit RDP traffic. Clicking 'Select Users' opens a dialog where you can add specific user accounts (or groups) to the Remote Desktop Users group, granting them permission to log on remotely. This two-step process is the standard method on a Windows 10 Pro workstation, and it ensures both the service is running and the user is authorized.
- ✗
Configure a Group Policy Object (GPO) via Local Group Policy Editor to allow the user remote access.
Why it's wrong here
Configuring a local GPO via gpedit.msc can enforce Remote Desktop settings, but it is an indirect approach designed for domain-wide centralized management, not for a single workstation. Policies like 'Allow users to connect remotely by using Remote Desktop Services' only toggle the service; they do not automatically configure Windows Firewall exceptions or add specific users to the Remote Desktop Users group. Moreover, local GPO changes may not take effect until refresh or restart, and the System Properties UI is the intended, simpler tool on a standalone Windows 10 Pro machine.
- ✗
Install the Remote Desktop Services role via 'Turn Windows features on or off'.
Why it's wrong here
The 'Turn Windows features on or off' dialog does not offer a 'Remote Desktop Services' role; that role exists only on Windows Server editions and is used to host multiple simultaneous remote sessions in a server farm. On Windows 10 Pro, the built-in Remote Desktop host is already present and is enabled via System Properties—not by installing additional features. Searching for 'Remote Desktop Services' in Windows Features would at most find client-side components like Remote Desktop Connection, not a server host role, so this approach is both incorrect and impossible on a client OS.
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Group Policy for A+
Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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Same concept, more angles
2 more ways this is tested on 220-1102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A technician needs to configure a Windows 10 Pro workstation to allow a user to connect to the company's Remote Desktop services from home without using a VPN. Which built-in Windows feature should the technician enable on the workstation?
medium- A.Remote Assistance
- ✓ B.Remote Desktop
- C.Network Discovery
- D.BranchCache
Why B: Remote Desktop (RDP) is the built-in Windows feature that allows a user to remotely connect to a workstation over the internet using port 3389. By enabling Remote Desktop on the Windows 10 Pro workstation, the technician provides the necessary server-side listener for incoming RDP connections, which the user can access from home without a VPN, assuming proper firewall and router port forwarding are configured.
Variation 2. A technician needs to configure a Windows 10 system to allow a remote user to connect using Remote Desktop Protocol. Which Windows feature must be enabled?
easy- A.Telnet Client
- B.Windows Remote Management
- ✓ C.Remote Desktop
- D.Remote Assistance
Why C: Remote Desktop Protocol (RDP) is the proprietary Microsoft protocol that enables remote graphical access to a Windows system. To allow incoming RDP connections, the Remote Desktop feature must be enabled in System Properties or via the 'Allow remote connections to this computer' setting. This opens TCP port 3389 and configures the necessary firewall rules and service (TermService) to accept RDP sessions.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.