220-1102 Practice Question: After installing a new printer driver on a…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

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  Print Management console (printmanagement.msc)

  Print Management is used for managing printers, drivers, and ports on a network or local machine, but it does not offer a driver rollback feature.

• ✗

  Programs and Features

  Programs and Features is for uninstalling or changing programs, not for rolling back device drivers.

• ✗

  System Configuration (msconfig)

  System Configuration controls startup, boot, and service settings; it does not manage device driver versions.

Technical deep dive

How to think about this question

The core concept being tested here is the ability to troubleshoot driver-related issues by reverting to a known good state, specifically using the 'Roll Back Driver' feature. When a new driver causes instability or malfunction, such as garbled print output, the most direct and least disruptive solution is often to revert to the previously installed driver. Device Manager provides this functionality within the properties of the specific device. Navigating to the printer in Device Manager, opening its properties, and then selecting the 'Driver' tab reveals the 'Roll Back Driver' button. This action replaces the current driver files with the ones that were active before the last update, effectively undoing the problematic installation without requiring a full uninstallation and reinstallation process, which would be more time-consuming and potentially lead to further configuration issues. This approach is superior to the distractor options because of the specific problem and desired outcome. Print Management (printmanagement.msc) is excellent for overall printer administration, including deploying drivers, managing ports, and setting permissions, but it lacks the granular control over driver versions needed for a rollback. Programs and Features is designed for application uninstallation, not for managing device drivers. While you might uninstall a printer's software package here, it wouldn't directly roll back just the driver component. System Configuration (msconfig) is for managing system startup, boot options, and services, completely unrelated to device driver management. Therefore, Device Manager's dedicated 'Roll Back Driver' feature is precisely tailored for this scenario, offering a quick and efficient resolution.

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