220-1102 Operational Procedures Practice Question
According to IT best practices, which of the following should be included in a change request form?
⚠ Common exam trap
Many candidates think a change request only needs a description of what will be done, overlooking the mandatory rollback plan that CompTIA emphasizes for risk mitigation in operational procedures.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A detailed description of the change, its purpose, and a rollback plan
A change request form must include a detailed description of the change, its purpose, and a rollback plan to ensure that the change can be implemented safely and reversed if necessary. This aligns with the ITIL framework for change management, which emphasizes risk assessment and contingency planning. Without a rollback plan, a failed change could cause prolonged downtime or data loss, violating operational procedures.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
A detailed description of the change, its purpose, and a rollback plan
Why this is correct
This is the core requirement of any change request under ITIL or corporate change management best practices. It ensures that reviewers can understand the scope, justify the intended outcome, and evaluate risk on factual grounds, while the rollback plan guarantees that any negative impact can be safely reversed without prolonged service disruption.
- ✗
The personal opinions of the technician
Why it's wrong here
Personal opinions are subjective, unverifiable, and introduce bias into a process that depends on objective technical justification and business alignment. They do not help an approval board assess risk, effort, or impact, and they could distort the decision by appealing to emotions rather than evidence-based analysis, so they should be excluded from a formal change record.
- ✗
The names of all employees in the department
Why it's wrong here
Listing every employee in a department is unnecessary and violates the principle of least privilege — most staff have no role in approving, implementing, or validating the change. Only relevant stakeholders (such as the change owner, implementation team, and impacted business units) should be identified, otherwise the distribution list becomes noise that can obscure accountability and slow down the review process.
- ✗
The current weather conditions
Why it's wrong here
Weather conditions have no bearing on an IT change lifecycle because the change is executed within managed infrastructure—data centers, networks, and software—where environmental factors are already controlled. Including such irrelevant metadata would dilute the clarity of the request, confuse the approval board, and distract from the technical details actually needed to evaluate risk and readiness.
Go deeper
Related to this question
Learn chapter
Standard Operating Procedures (SOPs)
Key term
Risk assessment
Risk assessment is the process of identifying, analyzing, and evaluating potential threats to an organization's assets to determine the likelihood and impact of those threats, and to decide on appropriate treatment measures.
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.