mediumMultiple Choice
220-1102 Practice Question: That their iPhone 13 is not receiving text…
A user reports that their iPhone 13 is not receiving text messages from Android users, but iMessage conversations with other iPhone users work fine. After checking that the user is not blocked, which step should you take to resolve this issue?
⚠ Common exam trap
CompTIA often tests the misconception that network-related issues (like SMS not working) must be fixed by resetting network settings or toggling Airplane Mode, when the actual root cause is an iMessage registration conflict with non-Apple senders.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Sign out of iCloud and sign back in.
When an iPhone user cannot receive SMS/MMS from Android users but iMessage works with other iPhones, the issue is typically an iMessage registration conflict. The standard fix is to sign out of iCloud (or Apple ID) and sign back in, which re-registers the phone number with Apple's iMessage servers. Disabling iMessage would stop iMessage functionality entirely and is not the recommended resolution for this specific symptom.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disable iMessage in Settings > Messages.
Why it's wrong here
Turning off iMessage forces the device to send and receive all messages as SMS/MMS, which resolves the issue of missing texts from non-Apple devices.
- ✗
Reset Network Settings from General > Reset.
Why it's wrong here
Resetting network settings clears Wi-Fi and cellular data configurations, but does not address the iMessage registration issue that prevents SMS delivery.
- ✗
Toggle Airplane Mode on and off.
Why it's wrong here
Toggling Airplane Mode re-establishes cellular connectivity but does not change the iMessage routing setting.
- ✓
Sign out of iCloud and sign back in.
Why this is correct
Signing out of iCloud affects many services but does not directly disable iMessage; the iMessage toggle is the specific control needed.
Visual reference
Go deeper
Related to this question
Learn chapter
User Account Control (UAC)
Key term
Android
Android is an open-source operating system used primarily on mobile devices like smartphones and tablets, developed by Google.
Key term
iCloud
iCloud is Apple's cloud storage and cloud computing service that lets users store data like photos, documents, and backups on remote servers and sync them across their Apple devices.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.