- A
Restore the user’s system from a backup taken before the update.
Why wrong: Restoring from backup is a possible remediation, but it should be done only after understanding the change and attempting a rollback if available.
- B
Check the change log for the update details and rollback procedure.
The change log should contain the change details, approval, and rollback plan, making it the correct first step to assess the situation.
- C
Uninstall the update immediately to restore functionality.
Why wrong: Uninstalling without consulting documentation may bypass the approved rollback process and could cause additional issues.
- D
Escalate the issue to the IT manager for a decision.
Why wrong: Escalation may be needed later, but the technician should first review the change log to gather information before escalating.
220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that after a recent software update, their inventory management application crashes on launch. The change log shows the update was applied last night by a junior technician. What is the first step the technician should take according to change management best practices?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Clue:
"first"Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Check the change log for the update details and rollback procedure.
Option B is correct because change management best practices require that before any action is taken, the technician should first consult the change log to understand what was changed and identify the documented rollback procedure. This ensures a controlled, reversible approach rather than risking data loss or further instability by acting without full knowledge of the update's scope.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Restore the user’s system from a backup taken before the update.
Why it's wrong here
Restoring from backup is a possible remediation, but it should be done only after understanding the change and attempting a rollback if available.
- ✓
Check the change log for the update details and rollback procedure.
Why this is correct
The change log should contain the change details, approval, and rollback plan, making it the correct first step to assess the situation.
Clue confirmation
The clue words "best", "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Uninstall the update immediately to restore functionality.
Why it's wrong here
Uninstalling without consulting documentation may bypass the approved rollback process and could cause additional issues.
- ✗
Escalate the issue to the IT manager for a decision.
Why it's wrong here
Escalation may be needed later, but the technician should first review the change log to gather information before escalating.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the misconception that immediate restoration or uninstallation is the fastest fix, but the trap here is that candidates overlook the critical first step of consulting the change log to understand the update's scope and the documented rollback procedure before taking any action.
Detailed technical explanation
How to think about this question
Change management frameworks like ITIL emphasize the 'change record' as the single source of truth, containing the change details, risk assessment, and back-out plan. In a real-world scenario, the junior technician might have applied a patch that modified registry keys or configuration files; blindly uninstalling could leave orphaned settings that cause further crashes. The change log often includes a specific rollback command or script (e.g., using msiexec /x {ProductCode} for MSI-based updates) that ensures a clean reversal.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Documentation and Change Management — study guide chapter
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Check the change log for the update details and rollback procedure. — Option B is correct because change management best practices require that before any action is taken, the technician should first consult the change log to understand what was changed and identify the documented rollback procedure. This ensures a controlled, reversible approach rather than risking data loss or further instability by acting without full knowledge of the update's scope.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best", "first". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 30, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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