mediumMultiple Choice
220-1102 Practice Question: A user calls the help desk saying they cannot…
A user calls the help desk saying they cannot access a shared folder on the network. They can access other shares on the same server. The technician verifies the user's account is active and the folder exists. What should the technician check next to resolve the access issue?
⚠ Common exam trap
A common trap is to assume that share permissions alone control access, but NTFS permissions are the granular layer that can block a user even when share permissions are permissive and other folders work.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review the NTFS permissions on the shared folder.
Since the user can access other shares on the same server, the issue is isolated to a specific shared folder. NTFS permissions control access at the folder level independently of share permissions, and a missing or incorrect NTFS entry for the user would block access even if the share permissions are open. The technician should review the NTFS permissions on that folder to ensure the user or their group has at least Read access.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check if the user's password has expired.
Why it's wrong here
An expired password blocks authentication entirely, so the user could not reach other shares on the same server, contradicting the symptom. It is tempting because password expiry is a frequent help-desk cause, and checking it would be correct when the user cannot authenticate to any resource.
- ✗
Verify the user has been added to the local Administrators group.
Why it's wrong here
Administrators group membership grants broad server-wide rights and is unrelated to a single share the user cannot open while other shares work. It is tempting because permission problems often involve group membership, and adding a user to a group would be correct when they need administrative tasks on that server.
- ✓
Review the NTFS permissions on the shared folder.
Why this is correct
Share permissions and NTFS permissions combine, and the most restrictive wins. Since the user reaches other shares on the same server, share-level access is likely granted, so the folder's NTFS access control entries are the next thing to inspect.
- ✗
Reboot the file server to clear any cached permissions.
Why it's wrong here
Rebooting clears volatile state, not share or NTFS access control entries, so it cannot grant a permission the user lacks, and it disrupts other users. It is tempting because reboots resolve many transient service faults, and it would be correct if the server were unresponsive or the share service had hung.
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Related to this question
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Troubleshoot: Network Issues from OS
Key term
NTFS
NTFS (New Technology File System) is a file system used by Windows to organize and control how data is stored, retrieved, and secured on a hard drive or SSD.
Key term
New Technology File System
New Technology File System (NTFS) is a modern file system developed by Microsoft that controls how data is stored, organized, and accessed on Windows-based hard drives and other storage devices.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.