220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is updating the documentation for a server that had its RAID controller replaced. The technician must ensure that future technicians can quickly identify the new hardware configuration. Which type of documentation should be updated?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The server's asset inventory record.
The server's asset inventory record (Option C) is the correct documentation to update because it contains the detailed hardware configuration of the server, including the RAID controller model, firmware version, and disk layout. Future technicians rely on this record to quickly identify the exact hardware components without having to physically inspect the server or dig through logs. Updating the asset inventory ensures that the documented configuration matches the actual hardware, which is critical for troubleshooting, warranty claims, and future upgrades.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The network topology diagram.
Why it's wrong here
The network diagram shows connections, not internal hardware components like a RAID controller.
✗
The change management log.
Why it's wrong here
The change log records the approval process, not the resulting hardware configuration.
✓
The server's asset inventory record.
Why this is correct
The asset inventory or CMDB stores hardware specifications, making it easy for future technicians to identify the RAID controller.
Related concept
Read the scenario before looking for a memorised answer.
✗
The knowledge base article for RAID troubleshooting.
Why it's wrong here
A knowledge base article is general guidance, not a record of the specific server's configuration.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the distinction between operational documentation (like asset inventory) and process documentation (like change logs or knowledge bases), and the trap here is that candidates confuse the change management log (which tracks the change event) with the hardware configuration record (which documents the resulting state).
Trap categories for this question
Command / output trap
The network diagram shows connections, not internal hardware components like a RAID controller.
Detailed technical explanation
How to think about this question
An asset inventory record typically includes fields such as the server's serial number, make/model, CPU, RAM, storage controllers (including RAID controller model and firmware), and disk configuration (e.g., RAID level, number of drives). In a real-world scenario, if a technician needs to order a replacement RAID battery or verify compatibility for a firmware update, they would consult the asset inventory rather than a network diagram or change log. Properly maintained asset records also feed into configuration management databases (CMDBs) used in ITIL frameworks for change and incident management.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The server's asset inventory record. — The server's asset inventory record (Option C) is the correct documentation to update because it contains the detailed hardware configuration of the server, including the RAID controller model, firmware version, and disk layout. Future technicians rely on this record to quickly identify the exact hardware components without having to physically inspect the server or dig through logs. Updating the asset inventory ensures that the documented configuration matches the actual hardware, which is critical for troubleshooting, warranty claims, and future upgrades.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.