hardMultiple ChoiceObjective-mapped
220-1102 Practice Question: A technician is updating the documentation for a…
A technician is updating the documentation for a server that had its RAID controller replaced. The technician must ensure that future technicians can quickly identify the new hardware configuration. Which type of documentation should be updated?
⚠ Common exam trap
CompTIA often tests the distinction between operational documentation (like asset inventory) and process documentation (like change logs or knowledge bases), and the trap here is that candidates confuse the change management log (which tracks the change event) with the hardware configuration record (which documents the resulting state).
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The server's asset inventory record.
The server's asset inventory record (Option C) is the correct documentation to update because it contains the detailed hardware configuration of the server, including the RAID controller model, firmware version, and disk layout. Future technicians rely on this record to quickly identify the exact hardware components without having to physically inspect the server or dig through logs. Updating the asset inventory ensures that the documented configuration matches the actual hardware, which is critical for troubleshooting, warranty claims, and future upgrades.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The network topology diagram.
Why it's wrong here
A network topology diagram illustrates the physical and logical connections between network devices, such as servers, switches, and routers, within an infrastructure. Its primary purpose is to visualize network layout and data flow paths, not to detail the internal hardware components or specific configurations of individual servers. Therefore, it would not be the appropriate documentation for a server's RAID controller model or its specific configuration.
- ✗
The change management log.
Why it's wrong here
The change management log is primarily used to track the initiation, approval, scheduling, and implementation status of changes within an IT environment. While it records that a change occurred (e.g., a RAID controller was installed or upgraded), it does not typically contain the detailed technical specifications, firmware versions, or configuration parameters of the hardware itself. Its purpose is process control and auditing, not comprehensive hardware inventory.
- ✓
The server's asset inventory record.
Why this is correct
The server's asset inventory record, often integrated into a Configuration Management Database (CMDB), is the definitive source for detailed hardware and software specifications of an IT asset. This record precisely documents components like the RAID controller model, firmware version, installed memory, and storage configuration. Maintaining this information ensures that technicians can quickly identify, troubleshoot, and replace specific hardware components, facilitating efficient maintenance and support.
- ✗
The knowledge base article for RAID troubleshooting.
Why it's wrong here
A knowledge base article for RAID troubleshooting provides general best practices, common error codes, and step-by-step procedures for resolving typical RAID-related issues across various systems. It is a repository of generic technical information and solutions, designed for broad applicability, not a specific record detailing the unique hardware configuration or component inventory of a particular server. Therefore, it would not be the correct place to document the specific RAID controller installed in this server.
Quick reference
RAID Level Comparison
| RAID Level | Min Disks | Fault Tolerance | Read | Write | Usable Capacity |
|---|---|---|---|---|---|
| RAID 0 | 2 | None | Excellent | Excellent | 100% |
| RAID 1 | 2 | 1 disk | Good | Moderate | 50% |
| RAID 5 | 3 | 1 disk | Good | Moderate | 67–94% |
| RAID 6 | 4 | 2 disks | Good | Lower | 50–88% |
| RAID 10 | 4 | 1 disk per mirror | Excellent | Good | 50% |
RAID is not a backup strategy — it protects against disk failure but not against accidental deletion, ransomware, or site-level events.
Go deeper
Related to this question
Learn chapter
Documentation and Ticketing Systems
Key term
Asset
In IT and cybersecurity, an asset is anything valuable that an organization owns or controls, including data, hardware, software, people, and intellectual property.
Key term
Redundant Array of Independent Disks
A technology that combines multiple physical hard drives into a single logical unit to improve performance, reliability, or both.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.