- A
Explain that the printer's IP address changed because of DHCP, and that you will assign a static IP to prevent future issues.
This provides a clear, non-technical explanation and a solution, which is professional and reassuring.
- B
Tell the user that the network changed the printer's address and it is not your fault.
Why wrong: This shifts blame and does not help the user understand; it is unprofessional.
- C
Use technical jargon like 'DHCP lease expiration' and 'subnet mask misconfiguration' to sound authoritative.
Why wrong: Jargon can confuse the user; the explanation should be tailored to their level of understanding.
- D
Say that the printer is faulty and needs to be replaced.
Why wrong: This is dishonest and avoids the real issue; it could lead to unnecessary costs.
220-1102 Communication and Professionalism Practice Question
This 220-1202 practice question tests your understanding of communication and professionalism. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a printer that is not printing. The user insists that the printer was working yesterday and nothing has changed. The technician finds that the printer's IP address has changed due to a DHCP lease renewal. What is the best way to explain this to the user?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Explain that the printer's IP address changed because of DHCP, and that you will assign a static IP to prevent future issues.
Option A is correct because it directly addresses the root cause (DHCP lease renewal changing the printer's IP) and provides a clear, non-technical explanation to the user while outlining the solution (assigning a static IP). This demonstrates effective communication and professionalism by taking ownership of the issue and preventing recurrence, aligning with CompTIA's troubleshooting methodology.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Explain that the printer's IP address changed because of DHCP, and that you will assign a static IP to prevent future issues.
Why this is correct
This provides a clear, non-technical explanation and a solution, which is professional and reassuring.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Tell the user that the network changed the printer's address and it is not your fault.
Why it's wrong here
This shifts blame and does not help the user understand; it is unprofessional.
- ✗
Use technical jargon like 'DHCP lease expiration' and 'subnet mask misconfiguration' to sound authoritative.
Why it's wrong here
Jargon can confuse the user; the explanation should be tailored to their level of understanding.
- ✗
Say that the printer is faulty and needs to be replaced.
Why it's wrong here
This is dishonest and avoids the real issue; it could lead to unnecessary costs.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may choose Option C, thinking technical jargon demonstrates expertise, but CompTIA emphasizes explaining issues in user-friendly terms to maintain professionalism and trust.
Trap categories for this question
Similar concept trap
Jargon can confuse the user; the explanation should be tailored to their level of understanding.
Detailed technical explanation
How to think about this question
DHCP lease renewal occurs when a client's lease time expires (typically 8 days for many networks, per RFC 2131), causing the DHCP server to reassign an IP address from the pool. If the printer's IP changes, network clients using the old IP for printing will fail to connect. Assigning a static IP outside the DHCP scope (e.g., in the reserved range) ensures the printer's address remains constant, avoiding this issue without disrupting DHCP for other devices.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Communication and Professionalism — study guide chapter
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Communication and Professionalism — This question tests Communication and Professionalism — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Explain that the printer's IP address changed because of DHCP, and that you will assign a static IP to prevent future issues. — Option A is correct because it directly addresses the root cause (DHCP lease renewal changing the printer's IP) and provides a clear, non-technical explanation to the user while outlining the solution (assigning a static IP). This demonstrates effective communication and professionalism by taking ownership of the issue and preventing recurrence, aligning with CompTIA's troubleshooting methodology.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 24, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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