220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is preparing to replace a failed hard drive in a server that hosts a critical database. The change requires a planned downtime of two hours. Which documentation must the technician review before proceeding?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The approved change request and the backout plan.
Option B is correct because before performing any hardware replacement that requires planned downtime, the technician must review the approved change request to confirm the change has been authorized and to understand the scope, risk, and implementation steps. The backout plan is equally critical as it provides the documented steps to revert the server to its previous state if the replacement fails, ensuring database integrity and minimizing extended downtime. This aligns with ITIL change management best practices and CompTIA A+ 220-1202 objectives for documentation review during hardware maintenance.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The server's warranty information.
Why it's wrong here
Warranty info is useful but not a prerequisite for performing an approved change.
✓
The approved change request and the backout plan.
Why this is correct
Reviewing the change request confirms authorization, and the backout plan provides steps to restore service if the replacement fails.
Related concept
Read the scenario before looking for a memorised answer.
✗
The network topology diagram.
Why it's wrong here
The network diagram is not directly relevant to a hard drive replacement.
✗
The employee handbook.
Why it's wrong here
The employee handbook does not contain technical change details.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse operational documentation (like network diagrams or warranty info) with the change management artifacts (change request and backout plan) that are mandatory before any planned downtime, leading them to choose a plausible but incorrect option.
Detailed technical explanation
How to think about this question
In enterprise environments, change management documentation typically includes a change request with a unique ID, risk classification (e.g., standard, normal, emergency), implementation plan, and backout plan. The backout plan is especially critical for database servers because a failed drive replacement could corrupt RAID arrays or file systems; the plan often specifies steps like restoring from a verified backup, re-syncing a hot spare, or reversing disk configuration changes. Without reviewing these documents, the technician risks performing unauthorized changes that violate change control policies and could lead to data loss or extended outages.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The approved change request and the backout plan. — Option B is correct because before performing any hardware replacement that requires planned downtime, the technician must review the approved change request to confirm the change has been authorized and to understand the scope, risk, and implementation steps. The backout plan is equally critical as it provides the documented steps to revert the server to its previous state if the replacement fails, ensuring database integrity and minimizing extended downtime. This aligns with ITIL change management best practices and CompTIA A+ 220-1202 objectives for documentation review during hardware maintenance.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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