220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is preparing to deploy a security patch to 50 workstations. The change request has been approved, and the patch has been tested on a pilot group. During the deployment, five workstations fail to install the patch. What should the technician do next according to change management best practices?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "best"
Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Halt the deployment and execute the rollback plan for the failed workstations
According to change management best practices, when a deployment encounters failures, the immediate priority is to halt the deployment to prevent further issues and then execute the rollback plan to restore the failed workstations to their previous known-good state. This ensures stability and minimizes disruption, as the rollback plan was already defined and approved as part of the change request. Continuing or forcing the patch could lead to system instability or security vulnerabilities.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Continue deploying to the remaining workstations and troubleshoot the failures later
Why it's wrong here
Continuing could compound the problem if the patch has unforeseen interactions.
✓
Halt the deployment and execute the rollback plan for the failed workstations
Why this is correct
Halting and rolling back is the correct response to mitigate risk and adhere to the change plan.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Force the patch to install using administrative tools
Why it's wrong here
Forcing installation bypasses the testing and approval process and could cause system instability.
✗
Submit a new change request for the failed workstations
Why it's wrong here
A new change request would delay resolution; the current plan should include a rollback procedure.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the misconception that troubleshooting can be deferred or that a new change request is required for each failure, when in fact the approved change request already covers rollback procedures for failed deployments.
Detailed technical explanation
How to think about this question
In enterprise environments, change management frameworks like ITIL define a 'back-out plan' (rollback plan) as a mandatory component of any change request. This plan typically includes steps such as restoring from a system restore point, uninstalling the patch via Windows Update Standalone Installer (wusa.exe /uninstall), or reverting to a pre-patch snapshot in virtualized environments. The rollback must be executed immediately upon failure to maintain compliance with Service Level Agreements (SLAs) and to prevent the 'change freeze' that could occur if multiple systems are left in an unstable state.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Halt the deployment and execute the rollback plan for the failed workstations — According to change management best practices, when a deployment encounters failures, the immediate priority is to halt the deployment to prevent further issues and then execute the rollback plan to restore the failed workstations to their previous known-good state. This ensures stability and minimizes disruption, as the rollback plan was already defined and approved as part of the change request. Continuing or forcing the patch could lead to system instability or security vulnerabilities.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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