- A
Deploy the application to all laptops and disable the VPN client on each.
Why wrong: Disabling the VPN client without approval could disrupt business operations and violates the change management process.
- B
Document the conflict and submit a revised change request with a resolution plan.
Proper change management requires documenting the issue and seeking approval for a revised plan before proceeding.
- C
Continue with the deployment and note the conflict in the change log.
Why wrong: Continuing deployment without resolving the conflict risks widespread issues and bypasses the pilot’s purpose.
- D
Uninstall the VPN client from all laptops and reinstall after the deployment.
Why wrong: Uninstalling the VPN client without a change request is unauthorized and could cause connectivity loss for users.
Quick Answer
The correct answer is to document the conflict and submit a revised change request with a resolution plan. This is because a structured change management process treats pilot testing as a formal checkpoint, not just a pass/fail trial; any discovered conflict, such as an application interfering with a VPN client, must be officially recorded and addressed before full deployment proceeds. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding of the change control lifecycle, specifically that pilot test conflict resolution requires halting the rollout to submit a revised request with a clear remediation strategy. A common trap is choosing to simply fix the conflict on the two pilot laptops and continue, which bypasses the required documentation and approval steps. Remember the memory tip: "Pilot problems pause the plan—document, revise, then deploy again."
220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is deploying a new application to 20 sales laptops. The change management plan requires a pilot test on 2 laptops before full deployment. After testing, the technician finds the application works but conflicts with the VPN client. What should the technician do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Document the conflict and submit a revised change request with a resolution plan.
Option B is correct because the change management process requires that any issues discovered during pilot testing be formally documented and addressed before full deployment. Since the application conflicts with the VPN client, the technician must submit a revised change request that includes a resolution plan (e.g., updating the application, modifying VPN configuration, or scheduling a coordinated deployment). This ensures compliance with organizational change control policies and minimizes risk to production systems.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Deploy the application to all laptops and disable the VPN client on each.
Why it's wrong here
Disabling the VPN client without approval could disrupt business operations and violates the change management process.
- ✓
Document the conflict and submit a revised change request with a resolution plan.
Why this is correct
Proper change management requires documenting the issue and seeking approval for a revised plan before proceeding.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Continue with the deployment and note the conflict in the change log.
Why it's wrong here
Continuing deployment without resolving the conflict risks widespread issues and bypasses the pilot’s purpose.
- ✗
Uninstall the VPN client from all laptops and reinstall after the deployment.
Why it's wrong here
Uninstalling the VPN client without a change request is unauthorized and could cause connectivity loss for users.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the misconception that a discovered conflict can be ignored or worked around without formal change management approval, tempting candidates to choose options that prioritize speed over process compliance.
Detailed technical explanation
How to think about this question
In enterprise environments, VPN clients often use virtual adapters and routing table modifications that can conflict with application network bindings or port requirements. The pilot test is designed to catch such conflicts early; a proper resolution might involve updating the application's configuration to use a specific network interface or adjusting VPN client settings (e.g., split tunneling) to avoid interference. Documenting and submitting a revised change request ensures that the change advisory board (CAB) can evaluate the risk and approve a coordinated fix, such as a patch or deployment sequence.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Documentation and Change Management — study guide chapter
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Document the conflict and submit a revised change request with a resolution plan. — Option B is correct because the change management process requires that any issues discovered during pilot testing be formally documented and addressed before full deployment. Since the application conflicts with the VPN client, the technician must submit a revised change request that includes a resolution plan (e.g., updating the application, modifying VPN configuration, or scheduling a coordinated deployment). This ensures compliance with organizational change control policies and minimizes risk to production systems.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 30, 2026
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