- A
Perform the command-line fix silently and inform the user later that everything is working.
Why wrong: While efficient, this fails to communicate the issue and the solution, which can leave the user feeling uninformed and disrespected.
- B
Explain that a command-line step is needed, ask if they are comfortable with that, and offer to complete it while describing the process.
This shows respect by informing the user and offering assistance, aligning with professional and inclusive communication practices.
- C
Ask the user to watch the screen and guide you through the command-line steps.
Why wrong: This is inappropriate because the user is blind; it shows a lack of awareness and sensitivity to the user's disability.
- D
Skip the accessibility features to avoid the error, since the screen reader works anyway.
Why wrong: This disregards the user's explicit request and could lead to a suboptimal experience, violating professional ethics.
Quick Answer
The most professional approach is to explain that a command-line step is needed, ask if the user is comfortable with that, and offer to complete it while describing the process. This answer is correct because it respects the user’s disability by seeking informed consent and maintaining accessibility through a verbal walkthrough, ensuring the screen reader user remains fully aware and in control of the setup. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding of professional communication with users with disabilities, specifically how to balance technical troubleshooting with empathy and collaboration. A common trap is assuming you can silently fix the error or bypass the user entirely, which violates the core principle of user autonomy. Remember the mnemonic “ASK-DO-DESCRIBE”: Always Ask permission, then Do the task, while Describing each step aloud.
220-1102 Communication and Professionalism Practice Question
This 220-1202 practice question tests your understanding of communication and professionalism. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is configuring a new workstation for a user who is blind and uses a screen reader. The user requests that all software be installed with accessibility features enabled. During the setup, the technician encounters an error that requires a command-line fix. What is the most professional approach?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Explain that a command-line step is needed, ask if they are comfortable with that, and offer to complete it while describing the process.
Option B is correct because it respects the user's disability by seeking their consent and providing an accessible description of the command-line process, aligning with both professional communication and the requirement to maintain accessibility. The technician demonstrates empathy and collaboration, ensuring the user remains informed and in control of their workstation setup.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Perform the command-line fix silently and inform the user later that everything is working.
Why it's wrong here
While efficient, this fails to communicate the issue and the solution, which can leave the user feeling uninformed and disrespected.
- ✓
Explain that a command-line step is needed, ask if they are comfortable with that, and offer to complete it while describing the process.
Why this is correct
This shows respect by informing the user and offering assistance, aligning with professional and inclusive communication practices.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Ask the user to watch the screen and guide you through the command-line steps.
Why it's wrong here
This is inappropriate because the user is blind; it shows a lack of awareness and sensitivity to the user's disability.
- ✗
Skip the accessibility features to avoid the error, since the screen reader works anyway.
Why it's wrong here
This disregards the user's explicit request and could lead to a suboptimal experience, violating professional ethics.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may assume technical proficiency overrides user consent, or they may fail to adapt communication methods for users with disabilities, leading them to choose option A or C instead of the collaborative approach in B.
Trap categories for this question
Command / output trap
This is inappropriate because the user is blind; it shows a lack of awareness and sensitivity to the user's disability.
Detailed technical explanation
How to think about this question
Screen readers like JAWS or NVDA rely on accessibility APIs (e.g., Microsoft UI Automation) to interpret UI elements; disabling these features can break focus tracking or text-to-speech output. In a real-world scenario, a command-line fix might involve using `DISM` or `sfc /scannow` to repair system files, and describing each step audibly ensures the user can follow along and verify the process without visual cues.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
Got this wrong? Here's your next step.
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Communication and Professionalism — This question tests Communication and Professionalism — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Explain that a command-line step is needed, ask if they are comfortable with that, and offer to complete it while describing the process. — Option B is correct because it respects the user's disability by seeking their consent and providing an accessible description of the command-line process, aligning with both professional communication and the requirement to maintain accessibility. The technician demonstrates empathy and collaboration, ensuring the user remains informed and in control of their workstation setup.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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