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220-1102 Practice Question: That a specific USB printer is not recognized…
This 220-1102 practice question tests your understanding of that a specific usb printer is not recognized…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that a specific USB printer is not recognized when plugged into a Windows 10 workstation. Device Manager shows an exclamation mark next to the printer driver with error code 28 (driver not installed). The technician has already downloaded the latest driver from the manufacturer's website and attempted to install it, but the installation fails with 'This driver is not intended for this platform' error. Which of the following should the technician do NEXT to resolve the issue?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Update the BIOS to the latest version
Updating the BIOS addresses system-level firmware issues but does not resolve a driver platform incompatibility.
B
Best answer
Install the driver using compatibility mode for Windows 8.1
Compatibility mode tricks the installer into thinking it is on an older OS version, allowing the driver to install even if it was not designed for Windows 10.
C
Distractor review
Roll back the printer driver to the previous version
Rolling back is only possible if a previous driver was installed. In this scenario, no driver was successfully installed.
D
Distractor review
Connect the printer via a powered USB hub
Using a powered USB hub can resolve power-related detection issues but does not solve a driver platform mismatch.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Update the BIOS to the latest version
Updating the BIOS addresses system-level firmware issues but does not resolve a driver platform incompatibility.
- ✗
Roll back the printer driver to the previous version
Rolling back is only possible if a previous driver was installed. In this scenario, no driver was successfully installed.
- ✗
Connect the printer via a powered USB hub
Using a powered USB hub can resolve power-related detection issues but does not solve a driver platform mismatch.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Install the driver using compatibility mode for Windows 8.1 — The error 'This driver is not intended for this platform' typically indicates that the driver was designed for a different version of Windows. Using compatibility mode allows the installer to run as if it were on an older OS, which can bypass the platform check. Updating the BIOS, rolling back a driver that isn't installed, or using a powered USB hub do not address the driver incompatibility. After installing the driver in compatibility mode, the printer should be recognized.
What should I do if I get this 220-1102 question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1102 NAT questions on configuration and troubleshooting.
About these practice questions
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.