Question 1hardmultiple choice
Full question →Question 936 of 1,000
hardmultiple choiceObjective-mapped
220-1102 Practice Question: A junior technician accidentally assigns a help…
This 220-1102 practice question tests your understanding of a junior technician accidentally assigns a help…. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A junior technician accidentally assigns a help desk ticket to the wrong category in the ticketing system. This causes a delay in resolution because the ticket is not routed to the appropriate team. According to IT best practices, what should the technician do to help prevent similar incidents in the future?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Update the knowledge base with the correct categorization and a brief explanation
Knowledge base articles are an effective way to share information and standardize procedures, reducing future mis-categorizations.
B
Distractor review
Request additional training on the ticketing system
While training may help, it is a reactive measure that addresses only the individual, not the team. A knowledge base update is more scalable and immediate.
C
Distractor review
Submit a change request to modify the predefined ticket categories
Modifying categories is a larger change that may not be necessary; the categories themselves are likely correct, but the technician needs guidance on selection.
D
Distractor review
Escalate the ticket to a senior technician and move on
Escalating fixes the current ticket but does not prevent recurrence; it ignores the root cause of the mis-categorization.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Request additional training on the ticketing system
While training may help, it is a reactive measure that addresses only the individual, not the team. A knowledge base update is more scalable and immediate.
- ✗
Submit a change request to modify the predefined ticket categories
Modifying categories is a larger change that may not be necessary; the categories themselves are likely correct, but the technician needs guidance on selection.
- ✗
Escalate the ticket to a senior technician and move on
Escalating fixes the current ticket but does not prevent recurrence; it ignores the root cause of the mis-categorization.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
Related practice questions
Related 220-1102 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
CompTIA A+ hardware practice questions
Practise 220-1102 questions linked to CompTIA A+ hardware.
CompTIA A+ mobile devices practice questions
Practise 220-1102 questions linked to CompTIA A+ mobile devices.
CompTIA A+ networking practice questions
Practise 220-1102 questions linked to CompTIA A+ networking.
CompTIA A+ operating systems practice questions
Practise 220-1102 questions linked to CompTIA A+ operating systems.
CompTIA A+ security practice questions
Practise 220-1102 questions linked to CompTIA A+ security.
CompTIA A+ software troubleshooting questions
Practise 220-1102 questions linked to CompTIA A+ software troubleshooting questions.
CompTIA A+ operational procedures questions
Practise 220-1102 questions linked to CompTIA A+ operational procedures questions.
More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
Practice this exam
Start a free 220-1102 practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Update the knowledge base with the correct categorization and a brief explanation — Updating the knowledge base with correct categorization guidelines helps other technicians and the junior technician learn the proper process for future tickets. It is a proactive documentation improvement that reduces the chance of repeated errors across the team.
What should I do if I get this 220-1102 question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1102 NAT questions on configuration and troubleshooting.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Keep practising
More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Loading comments…
Sign in to join the discussion.
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.