220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A help desk technician receives a complaint that a user’s custom software application stopped working after a Windows update was installed automatically overnight. The technician checks the system and finds the update is not in the approved change log. What should the technician do next?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Roll back the Windows update and document the incident
Option B is correct because the update was installed without authorization (not in the approved change log), violating change management policy. The technician should immediately roll back the update to restore application functionality and then document the incident to ensure proper change control procedures are followed. This aligns with the CompTIA A+ change management process: identify the unauthorized change, reverse it, and report it.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Reinstall the custom application immediately
Why it's wrong here
Reinstalling the application may not resolve the issue if the update changed system dependencies, and it ignores the unauthorized change.
✓
Roll back the Windows update and document the incident
Why this is correct
Rolling back the update restores the previous working state, and documentation helps prevent future unauthorized updates.
Related concept
Read the scenario before looking for a memorised answer.
✗
Leave the update in place and submit a new change request for the application
Why it's wrong here
Leaving the update could prolong downtime for the user, and a new change request is not the immediate priority.
✗
Disable Windows Update on the workstation permanently
Why it's wrong here
Disabling updates permanently creates a security risk and is not a proper change management response.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may think restoring functionality (Option A) or preventing future updates (Option D) is the priority, but CompTIA emphasizes that following change management documentation and incident reporting is the correct first step, not just fixing the symptom.
Detailed technical explanation
How to think about this question
Windows updates can modify system files, registry keys, or .NET Framework versions that custom applications depend on, causing compatibility breaks. The technician can use the `wusa /uninstall /kb:xxxxx` command to remove the specific update, or navigate to Settings > Update & Security > Windows Update > View update history > Uninstall updates. In enterprise environments, unauthorized updates are often blocked via Group Policy (Computer Configuration > Administrative Templates > Windows Components > Windows Update > Configure Automatic Updates) to enforce change control.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A junior network technician can log in to a core router but cannot reach the enable prompt or configuration mode. The AAA server is authenticating the login — but the authorisation policy only grants privilege level 1, not 15. Authentication (who you are) is working; authorisation (what you can do) is not.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Roll back the Windows update and document the incident — Option B is correct because the update was installed without authorization (not in the approved change log), violating change management policy. The technician should immediately roll back the update to restore application functionality and then document the incident to ensure proper change control procedures are followed. This aligns with the CompTIA A+ change management process: identify the unauthorized change, reverse it, and report it.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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