easyMultiple Choice
220-1102 Practice Question: A customer complains that their Windows 11 laptop…
A customer complains that their Windows 11 laptop frequently freezes after waking from sleep. You suspect a driver issue and need to view detailed hardware and driver information to diagnose the problem. Which administrative tool should you open first?
⚠ Common exam trap
CompTIA often tests the distinction between Event Viewer (for logs) and Device Manager (for live driver/hardware status), trapping candidates who think logs are the first step when the question asks for viewing detailed hardware and driver information.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Device Manager
Device Manager is the correct tool because it provides a centralized view of all hardware components and their associated drivers. You can expand categories like 'System devices' or 'Batteries' to check for driver conflicts, outdated drivers, or power management settings that could cause freezing after sleep. It also allows you to update, roll back, or disable drivers directly, which is essential for diagnosing wake-from-sleep issues.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disk Management
Why it's wrong here
Disk Management handles volumes, partitions and drive letters; it reports nothing about drivers or hardware. Device Manager is required to view driver versions, device status and error codes. Disk Management would be correct when initialising a new disk or extending a volume, not when investigating freezes caused by a failing driver.
- ✗
System Configuration (msconfig)
Why it's wrong here
System Configuration manages startup services and boot options; it exposes no driver or hardware detail. Device Manager is the tool that lists installed drivers, their versions and error states. msconfig would be the right choice when diagnosing slow boot times or disabling startup services, not for inspecting driver behaviour after sleep.
- ✓
Device Manager
Why this is correct
Device Manager exposes each installed device with its driver version, provider, and status, and flags problem devices with warning icons. This lets you identify and roll back or update the faulty driver causing the post-sleep freezes.
- ✗
Event Viewer
Why it's wrong here
Event Viewer records logged events but does not display driver versions, device status or hardware properties. Device Manager provides that inventory directly. Event Viewer would be the right starting point when correlating timestamps of logged errors, but the question asks for detailed hardware and driver information.
Go deeper
Related to this question
Learn chapter
Troubleshoot: Network Issues from OS
Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
Key term
Device Manager
Device Manager is a built-in Windows tool that shows you all the hardware connected to your computer and lets you manage the drivers that make that hardware work.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.