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220-1102 Practice Question: A company deploys a new remote access solution…

A company deploys a new remote access solution using a VPN concentrator. After setup, users report that they can connect to the VPN but cannot access internal file servers. Other internal resources like email are accessible. Which of the following is the most likely cause?

⚠ Common exam trap

CompTIA often tests the misconception that VLAN placement or local permissions are the root cause, when the actual issue is a missing route on the VPN concentrator to the specific subnet.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

The VPN concentrator lacks a route to the file server's subnet

The VPN concentrator must have a route to the file server's subnet to forward traffic from VPN clients. Without this route, packets destined for the file server are dropped, while other resources (like email) remain accessible if their subnets are reachable. This is a classic routing issue in remote access VPN deployments.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • The VPN client is using an incorrect DNS server

    Why it's wrong here

    If the VPN client were using an incorrect DNS server, users would likely experience issues resolving hostnames for various services, not just the file server. Since email access, which also relies on name resolution, is functional, it indicates that DNS resolution is generally working correctly for the VPN client. The problem is specific to the file server, suggesting a network connectivity issue rather than a universal name resolution failure.

  • The file server is not on the same VLAN as the VPN concentrator

    Why it's wrong here

    Network devices like file servers and VPN concentrators do not inherently need to reside on the same VLAN to communicate. Communication between different VLANs is a standard network design practice achieved through routing. A router or Layer 3 switch can facilitate traffic flow between distinct VLANs, provided the necessary routes are correctly configured. Therefore, their separation by VLAN is not, by itself, the cause of a connectivity problem.

  • The VPN concentrator lacks a route to the file server's subnet

    Why this is correct

    For VPN clients to access resources on an internal network subnet, the VPN concentrator must have a defined route specifying how to reach that particular subnet. If the concentrator lacks a route to the file server's subnet, it will not know where to forward traffic destined for the file server's IP address. Consequently, packets from the VPN clients will be dropped or sent to an incorrect destination, preventing any successful connection to the file server. This is a fundamental layer 3 networking requirement.

  • The users do not have permission to log on locally to the file server

    Why it's wrong here

    User permissions, such as the ability to log on locally or access shared folders, are application-layer or operating system-level controls. These permissions are only evaluated *after* a successful network connection has been established between the client and the server. If users cannot even *reach* the file server, it indicates a fundamental network connectivity problem at a lower layer (e.g., Layer 3 routing), not an access control issue that would manifest later in the connection process.

Visual reference

192.168.1.0 /24 256 addresses (254 usable) 192.168.1.0 /25 Subnet A 128 addr (126 usable) 192.168.1.128 /25 Subnet B 128 addr (126 usable) Borrowing 1 bit from host portion creates 2 subnets (/25)

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.