220-1102 Operational Procedures Practice Question
A technician has a change request approved by the Change Advisory Board (CAB) to upgrade the operating system on 50 company workstations. The technician has tested the upgrade on a pilot group of five workstations with no issues. According to change management best practices, what is the NEXT step the technician should take?
⚠ Common exam trap
It's easy for candidates to assume a successful pilot test means immediate full deployment is safe, but change management best practices require adhering to the approved maintenance window to manage risk and ensure proper communication.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule the upgrade during a maintenance window
After successful pilot testing, the next step per change management best practices is to schedule the upgrade during a maintenance window. This ensures minimal disruption to users and allows for proper communication, rollback planning, and resource allocation before deploying to the remaining 45 workstations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Deploy the upgrade immediately to all remaining workstations
Why it's wrong here
Deploying the upgrade immediately to all remaining workstations violates the approved change schedule and ignores the risk of disrupting active users during business hours. A CAB-approved change request normally specifies a deployment timeline and rollback conditions, and bypassing that by pushing to all endpoints without a maintenance window can cause unplanned downtime, support overload, and no controlled fallback point. The correct move is to follow the approved plan and schedule the rollout during a low-activity period.
- ✓
Schedule the upgrade during a maintenance window
Why this is correct
Scheduling the upgrade during a maintenance window is the standard post-approval implementation step because it confines potential disruptions to a defined off-peak time and ensures technical staff are available to monitor and respond. It also provides a clear communication point for stakeholders, allowing them to expect the change and prepare for temporary unavailability. This directly aligns with the CAB-approved change request, which typically incorporates agreed timing and impact-reduction measures.
- ✗
Document the outcome of the pilot test
Why it's wrong here
Documenting the pilot outcome is an important quality activity, but it belongs to the testing/validation phase that should have already been completed and presented before CAB approval. Since the change has been approved based on that evidence, repeating or formalizing the documentation now does not advance the operational rollout. The immediate next step is to execute the approved change on the remaining workstations, not to revisit prior documentation.
- ✗
Create a rollback plan for the upgrade
Why it's wrong here
A rollback plan is a mandatory component of the change request that must be created, reviewed, and approved by the CAB before the change is authorized. Building it after pilot testing signals that the risk analysis was incomplete, and it could invalidate the approval if the plan introduces new risks or dependencies. The correct sequence is to have the rollback strategy finalized as part of the change documentation, then schedule the maintenance window for implementation.
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Key term
Operating system
An operating system (OS) is the core software that manages a computer's hardware and software resources, providing common services for computer programs.
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.